Receptionist

Windward Management Ltd; Ulster; Remote; EUR 26,000 - 32,000; Part time

Benefits offered by this job

Excellent pay

Awards & recognition

Employee referral

Learning & development

Windward discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Gift for parents of newborn babies

PRSA pension

Job summary

Harvey's Point Hotel in Donegal is seeking a Receptionist/Reservations Agent to join a 4-star luxury team. The role offers part-time (3 days) or full-time hours with weekend shifts, delivering seamless check-in/out and guest service at the heart of our front desk.

You will handle phone reservations, manage guest inquiries, and assist with general office tasks while maintaining accuracy with room pricing and special offers. A customer-focused, well-presented communicator is essential.

Qualifications

• Experience handling front desk duties including check-in/out.
• Good command of English, written and spoken.
• Able to work under pressure in a fast-paced hotel environment.
• Willing to work rotating shifts including weekends.
• Experience with hotel revenue management systems is desirable.

Responsibilities

• Provide efficient reception experience with check-in/out and audits.
• Manage phone reservations and respond to customer queries.
• Deliver excellent service and build guest relationships.
• Address guest issues promptly and resolve them.
• Handle cash and follow company policies.
• Perform general office duties and maintain guest communications.
• Keep up-to-date with room prices and offers.

Skills

Reception skills

Customer service

Cash handling

Office administration

Hotel systems knowledge

Tools

Hotsoft PMS

Job description

Receptionist

Do you want to join a certified Great Place to Work? With over90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.

Join our award-winning team at Harvey's Point Hotel as Receptionist/Reservations Agent.

This role is available as part-time 3 days or full-time

About Harvey's Point

Harvey's Point is a 4 star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack mountains in the background.

The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises of 101 beautiful bedrooms offering breathtaking scenery at every turn.

Role and Responsibilities:

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required

• Managing and handling phone reservations & answering customers queries.

• Provide excellent service, build strong relationships, anticipate and exceed the guests' expectations

• Take ownership of guests' issues and take action to resolve them immediately

• To carry out cash handling procedures in accordance with Company Policy

• To undertake general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.

• To keep up to date with room prices and special offers to provide accurate information to guests.

About the role

Candidate Requirements:

• This role is available as part-time 3 days or full-time

• Good command of English in both verbal and written communication

• A natural ability to sell the Harvey's Point Experience

• Confident with a pleasant disposition and well-groomed

• Ability to work under pressure in a fast-paced environment

• Working on rotating shifts, including weekends

• Experience in revenue management systems desirable

• Knowledge of Hotsoft PMS an advantage

Perks and Benefits of working at Harvey's Point Hotel

• Excellent rate of pay

• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days

• Employee referral programme

• Learning and Development opportunities

• Opportunity to progress within the Windward Group

• Windward Group Hotel discounts

• Employee Assistance Programme

• Digital Wellness Programme

• Discounted health care plan

• Birthday card and gift

• Meals on duty

• Social events

• Gift for parents of newborn babies

• PRSA pension scheme

About Windward Management

Harvey's Point Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as Receptionist/Reservations Agent!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.