Receptionist

Harvey's Point ®; Ulster; On-site; EUR 29,000 - 30,000; Part time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Windward Group Hotel discounts

Employee Assistance Programme

Meals on duty

Social events

PRSA pension scheme

Job summary

Harvey's Point is seeking a Receptionist/Reservations Agent to join our award-winning team at Harvey's Point Hotel. The role is available as part-time 3 days or full-time and involves guest check-in/out, reservations, and delivering exceptional service.

Applicants should have strong English communication, a sales mindset, and the ability to work in rotating shifts, including weekends. Knowledge of revenue management systems and Hotsoft PMS is advantageous.

Qualifications

• Part-time 3 days or full-time
• Good command of English in both verbal and written communication
• Natural ability to sell the Harvey’s Point Experience
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Experience in revenue management systems desirable
• Knowledge of Hotsoft PMS an advantage

Responsibilities

• Ensure an efficient reception experience for guests, including check-in/out and audit procedures
• Manage and handle phone reservations and answer queries
• Provide excellent service and build strong guest relationships
• Take ownership of guest issues and resolve them promptly
• Carry out cash handling procedures in line with policy
• Undertake general office duties: correspondence, emails and filing
• Keep up to date with room prices and special offers to provide accurate information

Skills

Good English

Sales ability

Pleasant demeanour

Under pressure

Rotating shifts

Revenue management systems

Hotsoft PMS

Tools

Hotsoft PMS

Revenue management systems

Job description

Job Description

Location: Harvey's Point, Friary, Lough Eske

Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.

Join our award-winning team at Harvey's Point Hotel as Receptionist/Reservations Agent.

This role is available as part-time 3 days or full-time

About Harvey’s Point

Harvey’s Point is a 4 star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack mountains in the background.

The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises of 101 beautiful bedrooms offering breathtaking scenery at every turn.

Role And Responsibilities

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
• Managing and handling phone reservations & answering customers queries.
• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations
• Take ownership of guests’ issues and take action to resolve them immediately
• To carry out cash handling procedures in accordance with Company Policy
• To undertake general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.
• To keep up to date with room prices and special offers to provide accurate information to guests.

About The Role

Candidate Requirements:

• This role is available as part-time 3 days or full-time
• Good command of English in both verbal and written communication
• A natural ability to sell the Harvey’s Point Experience
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Experience in revenue management systems desirable
• Knowledge of Hotsoft PMS an advantage

Perks And Benefits Of Working At Harvey's Point Hotel

• Excellent rate of pay
• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days
• Employee referral programme
• Learning and Development opportunities
• Opportunity to progress within the Windward Group
• Windward Group Hotel discounts
• Employee Assistance Programme
• Digital Wellness Programme
• Discounted health care plan
• Birthday card and gift
• Meals on duty
• Social events
• Gift for parents of newborn babies
• PRSA pension scheme

About Windward Management

Harvey's Point Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work‑life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive inclusive workplace values individual contributions, encourages open communication and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Closing Date Wednesday 25th November, 2026

Contract Type parttime

Salary From €29,406.00 Yearly to €30,420.00 Yearly