Boutique Hotel Receptionist & Reservations Pro (Part-Time)

Harvey's Point ®; Ulster; On-site; EUR 29,000 - 30,000; Part time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Windward Group Hotel discounts

Employee Assistance Programme

Meals on duty

Social events

PRSA pension scheme

Job summary

Harvey's Point is seeking a Receptionist/Reservations Agent to join our award-winning team at Harvey's Point Hotel. The role is available as part-time 3 days or full-time and involves guest check-in/out, reservations, and delivering exceptional service.

Applicants should have strong English communication, a sales mindset, and the ability to work in rotating shifts, including weekends. Knowledge of revenue management systems and Hotsoft PMS is advantageous.

Qualifications

• Part-time 3 days or full-time
• Good command of English in both verbal and written communication
• Natural ability to sell the Harvey’s Point Experience
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Experience in revenue management systems desirable
• Knowledge of Hotsoft PMS an advantage

Responsibilities

• Ensure an efficient reception experience for guests, including check-in/out and audit procedures
• Manage and handle phone reservations and answer queries
• Provide excellent service and build strong guest relationships
• Take ownership of guest issues and resolve them promptly
• Carry out cash handling procedures in line with policy
• Undertake general office duties: correspondence, emails and filing
• Keep up to date with room prices and special offers to provide accurate information

Skills

Good English

Sales ability

Pleasant demeanour

Under pressure

Rotating shifts

Revenue management systems

Hotsoft PMS

Tools

Hotsoft PMS

Revenue management systems

Job description

Harvey's Point is seeking a Receptionist/Reservations Agent to join our award-winning team at Harvey's Point Hotel. The role is available as part-time 3 days or full-time and involves guest check-in/out, reservations, and delivering exceptional service.

Applicants should have strong English communication, a sales mindset, and the ability to work in rotating shifts, including weekends. Knowledge of revenue management systems and Hotsoft PMS is advantageous.