Guest Experience Receptionist/Reservations Agent

Windward Management Ltd; Donegal; Remote; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Windward Group Hotel discounts

Employee Assistance Programme

Meals on duty

Social events

Gift for parents of newborn babies

Job summary

Harvey's Point Hotel in Donegal is seeking a Receptionist/Reservations Agent to join its award-winning team. The role can be part-time (3 days) or full-time, requiring strong English skills, a sales mindset, and professional presentation.

Candidates should handle phone reservations, guest queries, and general office duties while maintaining up-to-date room pricing information. The position offers a range of perks within the Windward Group and opportunities for development in a premium

Qualifications

• Good command of English in both verbal and written communication.
• A natural ability to sell the Harvey's Point Experience.
• Confident with a pleasant disposition and well-groomed.
• Ability to work under pressure in a fast-paced environment.
• Working on rotating shifts, including weekends.
• Experience in revenue management systems desirable.
• Knowledge of Hotsoft PMS an advantage.

Responsibilities

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
• Managing and handling phone reservations & answering customers queries.
• Provide excellent service, build strong relationships, anticipate and exceed the guests' expectations
• Take ownership of guests' issues and take action to resolve them immediately
• To carry out cash handling procedures in accordance with Company Policy
• To undertake general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.
• To keep up to date with room prices and special offers to provide accurate information to guests.

Skills

English proficiency

Sales ability

Customer service

Professional appearance

Shift flexibility

Revenue management systems

Hotsoft PMS

Tools

Revenue management software

Hotsoft PMS

Job description

Harvey's Point Hotel in Donegal is seeking a Receptionist/Reservations Agent to join its award-winning team. The role can be part-time (3 days) or full-time, requiring strong English skills, a sales mindset, and professional presentation.

Candidates should handle phone reservations, guest queries, and general office duties while maintaining up-to-date room pricing information. The position offers a range of perks within the Windward Group and opportunities for development in a premium