Guest Experience Front Office Leader

Windward Management Ltd; Letterkenny; Remote; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Employee referral programme

Learning and Development opportunities

Windward Group Hotel discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Gift for parents of newborn babies

PRSA pension scheme

Job summary

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Front Office team and play a key role in the hotel's management team. The role oversees daily Reception operations, guest services, and ensures a warm, professional experience from arrival to departure.

The ideal candidate has hotel Front Office or Rooms Division management experience in a 4-star environment, strong leadership, and a proactive approach to guest relations and revenue optimization.

Qualifications

• Previous management experience within a hotel Front Office or Rooms Division in a 4-star environment.
• Strong knowledge of Front Office operations, including reception, reservations, room allocation and guest relations.
• Excellent leadership and people-management skills.
• Strong commercial awareness and understanding of hotel revenue principles.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Excellent attention to detail.
• Proficiency with hotel PMS and standard Microsoft Office applications.
• Flexibility to work across a 7-day operation, including weekends and public holidays.
• A positive, hands-on and guest-focused approach.

Responsibilities

• Manage the daily operation of Reception and Front Office services.
• Ensure efficient and accurate check-in, check-out, billing, room allocation and cash handling.
• Coordinate arrivals, departures, VIPs, groups and special requests.
• Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments.
• Lead, coach and motivate the Front Office team.
• Manage recruitment, onboarding, training and team member development.
• Prepare effective team rotas to meet business needs.
• Create a positive, inclusive and professional working environment.
• Support the Rooms Division and Hotel Management teams in achieving revenue and profitability targets.
• Identify opportunities for room upgrades and Front Office upselling.
• Coach the team to maximise revenue while maintaining an excellent guest experience.
• Monitor payroll, operating costs and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy, ADR and rooms revenue.

Skills

Front Office management

Leadership

Commercial awareness

Communication

Organizational skills

Attention to detail

PMS software

MS Office

Flexibility

Guest relations

Tools

PMS software

Job description

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Front Office team and play a key role in the hotel's management team. The role oversees daily Reception operations, guest services, and ensures a warm, professional experience from arrival to departure.

The ideal candidate has hotel Front Office or Rooms Division management experience in a 4-star environment, strong leadership, and a proactive approach to guest relations and revenue optimization.