Guest Experience Concierge

Ennismore; Dublin; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Free hotel night + dinner for two

Employee discounts

Meal on shift

Volunteer time off

Job summary

The Hoxton in Dublin seeks a personable Front Desk/Guest Services teammate to welcome guests and manage check-ins, check-outs, and inquiries. You will ensure accurate billing and smooth operations with the front desk team, while guiding guests to local attractions and dining options.

We value attitude, hospitality passion, and the ability to adapt quickly in a busy hotel setting. Training and development opportunities are provided to help you excel and grow with Ennismore’s global family.

Qualifications

• You’re all about delivering memorable guest experiences.
• You’re not precious and comfortable with a fast-paced environment.
• You’re up for doing things differently and willing to help across teams.
• Experience with front desk systems like Micros Fidelio Opera is a plus.
• Excellent organisational and communication skills are essential.

Responsibilities

• You’re the first face guests see and set the tone for a welcoming stay.
• Handle guest arrivals/departures and ensure accuracy of bills.
• Collaborate with all teams to manage occupancy and overbooking where needed.
• Maintain data accuracy in systems and produce daily reports per SOPs.
• Answer phones, handle requests, and recommend local shows and dining options.

Skills

Guest service

Positive attitude

Team player

Effective communicator

Tools

Micros Fidelio Opera

Job description

The Hoxton in Dublin seeks a personable Front Desk/Guest Services teammate to welcome guests and manage check-ins, check-outs, and inquiries. You will ensure accurate billing and smooth operations with the front desk team, while guiding guests to local attractions and dining options.

We value attitude, hospitality passion, and the ability to adapt quickly in a busy hotel setting. Training and development opportunities are provided to help you excel and grow with Ennismore’s global family.