Guest Experience Front Desk Specialist | Hospitality

Temple Bar Hotel Dublin; Dublin; Sur place; EUR 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Staff Food

Employee Assistance Program

Staff Discount

Résumé du poste

Temple Bar Hotel Dublin is seeking a friendly and proactive Receptionist to join our front desk team. You will warmly welcome guests, manage check-ins and check-outs, and respond to inquiries with professionalism and care.

You will support the Front Office Manager and Supervisor, mentor reception staff, and collaborate with other departments to ensure a seamless guest experience and promote hotel services and local experiences.

Qualifications

• Experience in receptionist/front office within hospitality.
• Excellent guest service and interpersonal skills.
• Experience supervising or mentoring a team.
• Strong multitasking with attention to detail.
• Clear, professional communication for guest inquiries/complaints.
• Familiarity with Opera/Alkimii and MS Office.
• Willingness to work evenings, weekends, and holidays.

Responsabilités

• Welcome guests, handle check-ins/check-outs, and address inquiries or complaints promptly.
• Assist in training, mentoring, and supervising reception staff to uphold standards.
• Manage bookings, correspondence, and maintain records of guest information and payments.
• Resolve guest concerns, coordinate with other departments, and handle unexpected situations.
• Ensure reception procedures align with health and safety, data protection laws, and company policies.
• Prepare occupancy, guest feedback, and front desk operation reports for management.
• Promote hotel services, room upgrades, and local experiences to boost guest satisfaction and revenue.

Connaissances

Front office experience

Customer service

Multitasking

Communication

Outils

Opera

Alkimii

Microsoft Office

Description du poste

Temple Bar Hotel Dublin is seeking a friendly and proactive Receptionist to join our front desk team. You will warmly welcome guests, manage check-ins and check-outs, and respond to inquiries with professionalism and care.

You will support the Front Office Manager and Supervisor, mentor reception staff, and collaborate with other departments to ensure a seamless guest experience and promote hotel services and local experiences.