Guest Experience F&B Associate – Luxury Hotel & Spa

The Heritage; Killenard; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Discounted rates

Health club membership

Referral programme

Learning and development

Employee assistance programme

Meals provided on duty

Bike to work scheme

Employee recognition initiatives

Great Place to Work Certified

Job summary

The Heritage in Laois invites applications for an experienced Food and Beverage Assistant. You will greet guests, assist at the bar and restaurant, maintain a tidy station, and support service with a friendly, professional approach.

You must be flexible to work early, late, weekends and bank holidays, year round. Knowledge of wines and menu items will help you deliver outstanding guest experiences in our sophisticated, country-house setting.

Qualifications

• Professional and friendly approach to guests and colleagues.
• Excellent customer service skills.
• Team player with multitasking ability.
• Attention to detail.
• Willingness to work early, late, weekends and bank holidays.

Responsibilities

• Greet guests with a smile and provide attentive service.
• Maintain clean and tidy stations throughout shifts.
• Prepare mise en place and stock stations.
• Take orders and promote menu items.
• Serve guests in a friendly, efficient manner.
• Handle complaints professionally and escalate to management when needed.

Skills

Customer service

Team player

Attention to detail

Flexibility

Job description

The Heritage in Laois invites applications for an experienced Food and Beverage Assistant. You will greet guests, assist at the bar and restaurant, maintain a tidy station, and support service with a friendly, professional approach.

You must be flexible to work early, late, weekends and bank holidays, year round. Knowledge of wines and menu items will help you deliver outstanding guest experiences in our sophisticated, country-house setting.