Food and Beverage Assistant - Full Time

The Heritage

Killenard

On-site

EUR 24,000 - 30,000

Full time

6 days ago

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Benefits offered by this job

Discounted rates

Health club membership

Referral programme

Learning and development

Employee assistance programme

Meals provided on duty

Bike to work scheme

Employee recognition initiatives

Great Place to Work Certified

Job summary

The Heritage in Laois invites applications for an experienced Food and Beverage Assistant. You will greet guests, assist at the bar and restaurant, maintain a tidy station, and support service with a friendly, professional approach.

You must be flexible to work early, late, weekends and bank holidays, year round. Knowledge of wines and menu items will help you deliver outstanding guest experiences in our sophisticated, country-house setting.

Qualifications

Professional and friendly approach to guests and colleagues.
Excellent customer service skills.
Team player with multitasking ability.
Attention to detail.
Willingness to work early, late, weekends and bank holidays.

Responsibilities

Greet guests with a smile and provide attentive service.
Maintain clean and tidy stations throughout shifts.
Prepare mise en place and stock stations.
Take orders and promote menu items.
Serve guests in a friendly, efficient manner.
Handle complaints professionally and escalate to management when needed.

Skills

Customer service

Team player

Attention to detail

Flexibility

Job description

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are have an exciting opportunity for an experienced Food and Beverage Assistant to join our existing team!

The successful candidate must be available to work shifts to include early, late, weekends & bank holidays and must be able to fulfill full-time hours year round.

Main Duties

To greet all guests with a smile, eye contact and a greeting if appropriate
To maintain your station in a clean and tidy condition at all times
To carry-out mise en place for service, i.e., setting tables, stocking stations, preparing tea / coffee etc.
To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards
To correctly take customer orders maximising and promoting sales by recommending products where appropriate
To serve all our guests in a friendly, efficient and professional manner
To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
To have knowledge of wines, spirits and the menu items
To handle guest's complaints discretely, escalating to management where required
Any other duties as reasonably required by management

Role Requirements

A professional and friendly approach to customers and colleagues
Focused on providing excellent customer service
Team player and have the ability to multitask
Excellent attention to detail
Flexibility to work early, late, weekends, bank holidays

About Us

The Heritage 'Core Values'

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us