Guest Experience Reservations Specialist

The Heritage; Killenard; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Discounts on FBD properties

Health Club membership

Meals provided on duty

Bike to Work Scheme

Job summary

The Heritage in Laois is seeking an experienced Reservations Agent to join our team. You will be the welcoming voice for guests, handling calls and emails, and ensuring accurate reservations using the Opera system.

Role focuses on delivering high standards of guest care, maximizing revenue, and passing leads to the Sales/Events team, with close collaboration across departments to ensure guest satisfaction throughout the booking process.

Qualifications

• Experience in reservations and guest service.
• Knowledge of Opera reservation system and processes.
• Strong customer service and communication skills.

Responsibilities

• Ensure the highest standards of appearance, attitude and service to guests.
• Act as the welcoming tone and first point of contact for hotel guests.
• Handle telephone and email enquiries to maximise bookings and revenue.
• Maintain guest preferences and history for personalised service.
• Pass new business leads to Sales/Events teams and follow up as required.
• Coordinate with Reception, Events, Sales & Marketing to support hotel revenue.

Skills

Reservations experience

Tools

Opera system

Job description

The Heritage in Laois is seeking an experienced Reservations Agent to join our team. You will be the welcoming voice for guests, handling calls and emails, and ensuring accurate reservations using the Opera system.

Role focuses on delivering high standards of guest care, maximizing revenue, and passing leads to the Sales/Events team, with close collaboration across departments to ensure guest satisfaction throughout the booking process.