Guest Experience Executive: Warm Check-ins & Local Insights

GRAND IMPERIAL HOTEL PTE. LIMITED; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

Hilton is hiring a Guest Service Executive in Ireland. You will be the first contact for guests, handling check-ins, check-outs, and inquiries while ensuring a warm, welcoming stay. You will also promote services, resolve issues promptly, and maintain guest records for personalized future experiences.

The role requires strong communication, PMS proficiency, and the ability to work a 12-hour shift including nights, weekends, and holidays. Fluency in English is essential.

Qualifications

• Experience in a guest service or front office role within hospitality.
• Strong communication and interpersonal skills for guest inquiries and complaints.
• Proficiency in hotel property management systems (PMS) and front office procedures.
• Excellent multitasking abilities in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work a 12-hour shift, including nights, weekends and holidays.

Responsibilities

• Deliver a warm welcome and complete check-in processes, verify details, assign rooms, issue keys, and provide welcome materials.
• Support efficient check-out by verifying charges, handling payments, issuing receipts, and using POS systems.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage communications.
• Assist with luggage and delivery of items as needed.
• Resolve guest concerns professionally and collaborate with departments to fulfill needs.
• Maintain accurate logs of guest interactions and update profiles for personalization.

Skills

Guest service

Communication

PMS knowledge

Multitasking

English fluency

Tools

PMS

Job description

Hilton is hiring a Guest Service Executive in Ireland. You will be the first contact for guests, handling check-ins, check-outs, and inquiries while ensuring a warm, welcoming stay. You will also promote services, resolve issues promptly, and maintain guest records for personalized future experiences.

The role requires strong communication, PMS proficiency, and the ability to work a 12-hour shift including nights, weekends, and holidays. Fluency in English is essential.