Guest Service Executive (Front Office)

GRAND IMPERIAL HOTEL PTE. LIMITED; Dublin; Vor Ort; EUR 26.000 - 32.000; Vollzeit

Zusammenfassung

Hilton is hiring a Guest Service Executive in Ireland. You will be the first contact for guests, handling check-ins, check-outs, and inquiries while ensuring a warm, welcoming stay. You will also promote services, resolve issues promptly, and maintain guest records for personalized future experiences.

The role requires strong communication, PMS proficiency, and the ability to work a 12-hour shift including nights, weekends, and holidays. Fluency in English is essential.

Qualifikationen

• Experience in a guest service or front office role within hospitality.
• Strong communication and interpersonal skills for guest inquiries and complaints.
• Proficiency in hotel property management systems (PMS) and front office procedures.
• Excellent multitasking abilities in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work a 12-hour shift, including nights, weekends and holidays.

Aufgaben

• Deliver a warm welcome and complete check-in processes, verify details, assign rooms, issue keys, and provide welcome materials.
• Support efficient check-out by verifying charges, handling payments, issuing receipts, and using POS systems.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage communications.
• Assist with luggage and delivery of items as needed.
• Resolve guest concerns professionally and collaborate with departments to fulfill needs.
• Maintain accurate logs of guest interactions and update profiles for personalization.

Kenntnisse

Guest service

Communication

PMS knowledge

Multitasking

English fluency

Tools

PMS

Jobbeschreibung

You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Service Executive, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities:

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Guest services: Luggage assistance, delivery of items when necessary.
• Problem Solving: Resolve guest concerns professionally and efficiently. Collaborate with departments to fulfill guest needs promptly.
• Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.

Qualifications - What are we looking for?

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work a 12-hours shift, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!