Guest Experience Concierge

Leonardo Hotels; Ireland; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Special hotel rates across Leonardo UK

Recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing calendar

Ongoing training programmes

Job summary

The g Hotel & Spa, part of the Leonardo Hotels portfolio in Ireland, is seeking a confident Guest Relation Agent to welcome guests and ensure a memorable stay. You will be the first point of contact, handling check-ins/outs and delivering a true 5-star experience with a warm, friendly personality.

Join a vibrant team where guest satisfaction is the priority, with ongoing training and opportunities for progression within the Leonardo Hotels family.

Qualifications

• Experience in delivering high levels of guest service.
• Strong communication and interpersonal skills.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist with check-in and check-out processes.
• Provide warm, personalised guest care and problem resolution.
• Offer local recommendations to guests for an enjoyable stay.
• Collaborate with Front Office and other hotel departments to ensure smooth operation.

Skills

Guest relations

Communication

Organizational skills

Job description

The g Hotel & Spa, part of the Leonardo Hotels portfolio in Ireland, is seeking a confident Guest Relation Agent to welcome guests and ensure a memorable stay. You will be the first point of contact, handling check-ins/outs and delivering a true 5-star experience with a warm, friendly personality.

Join a vibrant team where guest satisfaction is the priority, with ongoing training and opportunities for progression within the Leonardo Hotels family.