Front Office Supervisor

Hilton; Dublin; On-site; EUR 31,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel

F&B discounts

Free meals on duty

Holidays 28 days

ESPP discount

Pension scheme

Perks at Work

Mental health resources

Crisis support

Career development

Job summary

Hilton Dublin Airport is seeking a Front Office Supervisor to oversee daily front office operations and deliver warm, memorable guest experiences. You’ll lead a team, coordinate schedules, and ensure efficient check-ins and check-outs in a busy airport hotel environment.

Ideal candidates will demonstrate hospitality excellence, leadership, and a willingness to contribute to a high-performing team. Hilton offers extensive benefits and growth opportunities within a global hospitality brand.

Qualifications

• Front office leadership responsibilities
• Guest service excellence
• Team supervision and scheduling

Responsibilities

• Supervise front office team: lead daily operations and guest service delivery
• Lead day-to-day team operations: create schedules, assign tasks, train, and coach
• Handle guest inquiries and escalations with in-moment support
• Monitor lobby flow and adjust coverage in real time
• Lead department initiatives and ad-hoc projects

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor at Hilton Dublin Airport, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor at Hilton Dublin Airport, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – €31000 to €32000 per annum with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Hilton Dublin Airport hotel is only 8 kilometers from the Airport and only 10 km from Dublin’s city centre and the traditional fishing village of Howth. Our restaurant serves classic Irish and international dishes. The Hilton Dublin Airport hotel also has a relaxed bar with an open fireplace.

Here’s What You'll Do During a Typical Day

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to‑day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad‑hoc assignments

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award‑Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.