Front Office Supervisor: Lead Hospitality & Guest Experience

Hilton; Dublin; On-site; EUR 31,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel

F&B discounts

Free meals on duty

Holidays 28 days

ESPP discount

Pension scheme

Perks at Work

Mental health resources

Crisis support

Career development

Job summary

Hilton Dublin Airport is seeking a Front Office Supervisor to oversee daily front office operations and deliver warm, memorable guest experiences. You’ll lead a team, coordinate schedules, and ensure efficient check-ins and check-outs in a busy airport hotel environment.

Ideal candidates will demonstrate hospitality excellence, leadership, and a willingness to contribute to a high-performing team. Hilton offers extensive benefits and growth opportunities within a global hospitality brand.

Qualifications

• Front office leadership responsibilities
• Guest service excellence
• Team supervision and scheduling

Responsibilities

• Supervise front office team: lead daily operations and guest service delivery
• Lead day-to-day team operations: create schedules, assign tasks, train, and coach
• Handle guest inquiries and escalations with in-moment support
• Monitor lobby flow and adjust coverage in real time
• Lead department initiatives and ad-hoc projects

Job description

Hilton Dublin Airport is seeking a Front Office Supervisor to oversee daily front office operations and deliver warm, memorable guest experiences. You’ll lead a team, coordinate schedules, and ensure efficient check-ins and check-outs in a busy airport hotel environment.

Ideal candidates will demonstrate hospitality excellence, leadership, and a willingness to contribute to a high-performing team. Hilton offers extensive benefits and growth opportunities within a global hospitality brand.