Guest Experience Specialist — Front Desk & Club Concierge

Grand Park City Hall; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

Grand Park City Hall is seeking a guest-focused front desk professional to manage check-ins/outs, currency exchanges, room changes, and daily reports with a commitment to service excellence. You will guide guests with room orientations and coordinate with other departments for smooth operations.

Responsibilities include maintaining guest databases, upselling, and ensuring club guests are greeted and oriented in-room.

Qualifications

• Fresh candidates are welcome.
• Outgoing, meticulous and service-oriented.

Responsibilities

• To perform the smooth operations of front desk and crystal club including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to establish policies and procedures.
• To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.
• To liaise with Guest Services Manager or Executive regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.
• To inform other departments of arrival, room changes, check out and special arrangements.
• To maintain comprehensive knowledge of standard reservations procedures to assist Reservations personnel in their absence.
• To attend shift briefings to ensure hotel activities and operational requirements are known.
• To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
• To attempt to upsell at every possible encounter, maximizing revenue.
• To ensure complete guests database including obtaining guest's passport details, nationality, date of birth and email addresses.
• To ensure that all Club guests are met, and in-room check in with room orientation is done.
• To perform any other job task as reasonably assigned.

Job description

Grand Park City Hall is seeking a guest-focused front desk professional to manage check-ins/outs, currency exchanges, room changes, and daily reports with a commitment to service excellence. You will guide guests with room orientations and coordinate with other departments for smooth operations.

Responsibilities include maintaining guest databases, upselling, and ensuring club guests are greeted and oriented in-room.