Customer Success Manager - Dublin

United States Digital Space LLC; Dublin; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Stock equity (RSU)

ESPP

Global benefits

Hybrid workplace

Job summary

Datadog is seeking a Customer Success Manager in Ireland to proactively drive onboarding and growth within our existing customer base. You will build strong, trusted relationships, advocate for customers, and partner with sales to execute upsell and cross-sell strategies while ensuring a positive experience.

You will work in a hybrid environment, collaborating with Support, Product, Finance, and Legal to maximize product adoption and renewal confidence.

Qualifications

• 5–7 years of experience in a customer-facing role.

Responsibilities

• Partner with sales to ensure smooth onboarding and expansion.
• Proactively build relationships to create mutual trust.
• Carry out full sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value of the company solution.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate with Support, Product, Finance, and Legal.

Skills

Relationship building

Cross-functional collaboration

Negotiation

Customer relationships

Years of experience

Tools

MEDDIC

Command of the Message

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the the company product.

*At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.*

What You’ll Do:

• Partner with the sales team to ensure smooth transition and onboarding experience

• Proactively build relationships with customers to create mutual trust

• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

• Act as advisor to customers to ensure they’re leveraging the the company solution effectively

• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

• Collaborate cross-functionally across internal the company teams (Support, Product, Finance, and Legal)

Who You Are:

• A strong communicator with excellent attention to detail

• Motivated by building long-term and long-lasting relationships

• Driven by the opportunity to make a visible impact with your work

• 5-7 years of experience in a customer account facing role

• Customer-minded, always aiming to provide the most value possible

• Excited by working in an ever-evolving and fluid solution focused environment

• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

*the company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.*

Benefits and Growth:

• Best-in-breed onboarding

• Sales training in MEDDIC and Command of the Message

• An inclusive company culture, opportunity to join our Community Guilds

• Intra-departmental mentor and buddy program for in-house networking

• Continuous professional development, product training, and career pathing

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

• Generous global benefits

*Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.*

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Privacy and AI Guidelines:

Any information you submit to the company as part of your application will be processed in accordance with the company’sApplicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at the company AI Guidelines.