Growth-Focused Customer Success Associate

CI HUB GmbH; Ireland; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work with flexible hours

International, collaborative team

Opportunities for career growth

Job summary

CI HUB GmbH is seeking a commercially driven Customer Success Associate to grow revenue within our existing customer base. You will identify expansion opportunities, upsell CI HUB solutions, and introduce additional integrations and licenses across organizations already using our technology.

Join a profitable SaaS company with an international team and flexible remote work. You will collaborate with Sales, Customer Success, and partner teams to develop expansion opportunities and ensure ongoing

Qualifications

• 1–3 years of experience in B2B SaaS sales, Account Management, Customer Success, or another commercially focused customer-facing role.

Responsibilities

• Identify and develop revenue opportunities within existing customer accounts to grow recurring revenue.
• Introduce relevant CI HUB solutions and connectors to existing customers based on their technology landscape.
• Run targeted outreach campaigns, account reviews, and follow-up conversations to uncover commercial opportunities.
• Develop relationships with existing stakeholders and identify additional decision-makers within customer organizations.
• Qualify customer needs, conduct discovery conversations, present commercial proposals, and progress opportunities toward closing.
• Collaborate with Sales and partner teams to identify expansion opportunities across customers using platforms such as Aprimo, Bynder, Frontify, and other integrated systems.
• Analyze license usage and integrations to prioritize accounts with expansion potential and maintain a healthy pipeline in CRM.
• Support retention and long-term growth by coordinating with Customer Success and technical teams.

Skills

B2B SaaS sales

Account management

Upselling & cross-selling

Customer engagement

Communication & relationship-building

CRM management

Organizational skills

English fluency

Tools

HubSpot

CRM systems

Job description

CI HUB GmbH is seeking a commercially driven Customer Success Associate to grow revenue within our existing customer base. You will identify expansion opportunities, upsell CI HUB solutions, and introduce additional integrations and licenses across organizations already using our technology.

Join a profitable SaaS company with an international team and flexible remote work. You will collaborate with Sales, Customer Success, and partner teams to develop expansion opportunities and ensure ongoing