Customer Success Associate - Remote

CI HUB GmbH; Ireland; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work with flexible hours

International, collaborative team

Opportunities for career growth

Job summary

CI HUB GmbH is seeking a commercially driven Customer Success Associate to grow revenue within our existing customer base. You will identify expansion opportunities, upsell CI HUB solutions, and introduce additional integrations and licenses across organizations already using our technology.

Join a profitable SaaS company with an international team and flexible remote work. You will collaborate with Sales, Customer Success, and partner teams to develop expansion opportunities and ensure ongoing

Qualifications

• 1–3 years of experience in B2B SaaS sales, Account Management, Customer Success, or another commercially focused customer-facing role.

Responsibilities

• Identify and develop revenue opportunities within existing customer accounts to grow recurring revenue.
• Introduce relevant CI HUB solutions and connectors to existing customers based on their technology landscape.
• Run targeted outreach campaigns, account reviews, and follow-up conversations to uncover commercial opportunities.
• Develop relationships with existing stakeholders and identify additional decision-makers within customer organizations.
• Qualify customer needs, conduct discovery conversations, present commercial proposals, and progress opportunities toward closing.
• Collaborate with Sales and partner teams to identify expansion opportunities across customers using platforms such as Aprimo, Bynder, Frontify, and other integrated systems.
• Analyze license usage and integrations to prioritize accounts with expansion potential and maintain a healthy pipeline in CRM.
• Support retention and long-term growth by coordinating with Customer Success and technical teams.

Skills

B2B SaaS sales

Account management

Upselling & cross-selling

Customer engagement

Communication & relationship-building

CRM management

Organizational skills

English fluency

Tools

HubSpot

CRM systems

Job description

Grow relationships. Discover opportunities. Help customers get more value from CI HUB.

We're looking for a commercially driven Customer Success Associate to help grow our existing customer business at CI HUB.
You'll focus on identifying opportunities to expand customer accounts, increase product adoption, and introduce additional CI HUB solutions to organizations already using our technology. This is an opportunity to join a profitable, growing SaaS company and play a direct role in increasing revenue from our existing customer base.

We're a small, international team with ambitious goals and a strong product. You'll have the autonomy to build relationships, uncover commercial opportunities, and contribute directly to our growth.

About CI HUB:

CI HUB provides seamless access to 60+ Digital Asset Management (DAM) systems directly inside the tools where work happens, including Microsoft Office, Google Workspace, Adobe Creative Cloud, Figma, Canva, and more. We are a team of ~50 people, profitable, and growing in a large, underserved market. Our product sits at the intersection of user workflows, integrations, and platform strategy, helping companies bring their content into the tools they already use. We work remotely, communicate in English, and value ownership, collaboration, and straightforward communication.

The Role:

As our Customer Success Associate, you'll be responsible for identifying and developing revenue opportunities within our existing customer base.
You'll proactively engage with customers to understand how they're using CI HUB, identify unmet needs, and introduce additional products, integrations, and licenses that can create value for their organizations.
You'll work across both direct and partner-sourced customer accounts, collaborating closely with Sales, Customer Success, and our technology partners to develop expansion opportunities.

This is a commercially focused, hands-on role combining account management, relationship building, and consultative selling.

What You'll Do:

• Drive account expansion:Identify and develop upselling and cross-selling opportunities within existing customer accounts to grow recurring revenue.
• Cross-sell CI HUB solutions:Introduce relevant products and connectors to existing customers based on their technology landscape and evolving business needs.
• Proactively engage customers:Run targeted outreach campaigns, account reviews, and follow-up conversations to uncover new commercial opportunities.
• Develop customer relationships:Build relationships with existing stakeholders and identify additional decision-makers and potential champions within customer organizations.
• Manage expansion opportunities:Qualify customer needs, conduct discovery conversations, present relevant solutions, prepare commercial proposals, and progress opportunities toward closing.
• Leverage our partner ecosystem:Collaborate with Sales and partner teams to identify expansion opportunities across customers using platforms such as Aprimo, Bynder, Frontify, and other integrated systems.
• Identify growth signals:Analyze customer accounts, license usage, and existing integrations to prioritize accounts with the greatest expansion potential.
• Maintain a healthy expansion pipeline:Track opportunities, customer conversations, next steps, and revenue forecasts in HubSpot.
• Support retention and long-term growth:Identify potential customer challenges and coordinate with Customer Success and technical teams to protect and grow customer relationships.
  

What We’re Looking For:

Must have:

• 1–3 years of experience in B2B SaaS sales, Account Management, Customer Success, or another commercially focused customer-facing role.
• A strong commercial mindset and genuine motivation to identify opportunities, grow accounts, and contribute to revenue targets.
• Experience with upselling, cross-selling, lead qualification, or managing commercial customer conversations.
• Confidence proactively reaching out to customers, initiating conversations, and identifying new business needs.
• Strong communication, relationship-building, and consultative selling skills.
• Ability to understand customer requirements and connect them to relevant technology solutions.
• Excellent organizational skills and a structured approach to managing multiple accounts and opportunities.
• Experience working with CRM systems and maintaining accurate pipeline and customer data.
• A proactive, independent, and results-oriented approach to work.
• Professional fluency in English, both written and spoken.

Nice to have:

• Experience growing existing customer accounts within a B2B SaaS business.
• Familiarity with Digital Asset Management (DAM), MarTech, content management, or creative software.
• Experience with platforms such as Adobe Creative Cloud, Microsoft 365, Figma, Canva, Aprimo, Bynder, or Frontify.
• Experience working with partner-sourced customer accounts or technology ecosystems.
• Familiarity with HubSpot and sales automation tools.
• Experience running customer expansion campaigns or account-based outreach.
• Additional European languages, particularly German.

What You Get:

• Competitive base salary and performance-based commission.
• Fully remote work with flexible working hours.
• The opportunity to work with international customers and globally recognized technology platforms.
• Direct ownership of customer expansion opportunities and measurable revenue impact.
• Close collaboration with Sales, Customer Success, Product, and our technology partner ecosystem.
• Autonomy to develop new approaches to account growth and customer engagement.
• Learning and development opportunities to support your professional growth.
• Modern tools and technology to help you succeed.
• Opportunities for career development as our commercial organization grows.
• International team gatherings and a collaborative, straightforward working environment.
  

Why Join CI HUB?

We're entering an exciting stage of commercial growth, and expanding our relationships with existing customers is an important part of our strategy.
With an established international customer base, a growing portfolio of integrations, and strong relationships across the DAM and creative technology ecosystem, there's significant opportunity to help customers get more value from CI HUB.
You'll have the freedom to identify opportunities, develop relationships, and directly influence our recurring revenue growth.
If you enjoy building relationships, spotting commercial opportunities, and turning customer conversations into business growth, we'd love to hear from you.