Grade IV Clerical Officer

TTM Healthcare Limited; Castlerea; On-site; EUR 28,000 - 42,000; Full time

Job summary

TTM Healthcare are delighted to partner with our client in the Public Sector to recruit a Grade IV Clerical Officer to join their team in Roscommon. Location: Castlerea. Hours: Monday to Friday, 9:00am – 5:00pm.

Contract: Maternity Leave Cover until April 2027 with potential extension. Pay: €19.97 – €30.67 per hour (depending on relevant public sector experience). Key responsibilities include managing a shared inbox, reviewing requests, liaising with service users, filing and records management,

Qualifications

• Experience in public sector admin is desirable.
• Experience handling shared inboxes and requests.
• Strong organisational and documentation skills.

Responsibilities

• Manage a shared inbox and respond to requests in a timely and professional manner.
• Receive, review and validate requests.
• Liaise with service users to clarify requests and negotiate scope where appropriate.
• Locate and retrieve files and records from electronic and paper-based systems.
• Liaise with other offices to locate records and arrange for files to be scanned where required.
• Maintain accurate records and ensure requests are progressed within required timescales.
• Provide excellent customer service to members of the public and internal stakeholders.
• Handle confidential and sensitive information with professionalism and discretion.

Skills

Customer service

Communication

Administrative skills

Attention to detail

Time management

IT skills

Confidentiality

MS Office

Tools

MS Office

Job description

TTM Healthcare are delighted to partner with our client in the Public Sector to recruit a Grade IV Clerical Officer to join their team in Roscommon.

Location: Castlerea

Hours: Monday to Friday, 9:00am – 5:00pm

Contract: Maternity Leave Cover until April 2027 with potential of extension

Pay: €19.97 – €30.67 per hour (depending on relevant public sector experience)

Key Responsibilities

• Manage a shared inbox and respond to requests in a timely and professional manner.
• Receive, review and validate requests.
• Liaise with service users to clarify requests and negotiate scope where appropriate.
• Locate and retrieve files and records from electronic and paper-based systems.
• Liaise with other offices to locate records and arrange for files to be scanned where required.
• Maintain accurate records and ensure requests are progressed within required timescales.
• Provide excellent customer service to members of the public and internal stakeholders.
• Handle confidential and sensitive information with professionalism and discretion.

Key Skills

• Excellent customer service and communication skills.
• Strong administrative and organisational skills.
• Excellent attention to detail.
• Confident managing shared inboxes and high volumes of requests.
• Strong interpersonal skills with the ability to communicate effectively with service users.
• Good IT skills and experience working with electronic and paper records.
• Ability to work independently and liaise effectively with different offices.
• Strong time-management skills and ability to meet deadlines.
• Ability to handle sensitive and confidential information appropriately.