GP Practice Operations Lead - Remote, Ireland

AxisVoice; Ireland; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

AxisVoice is seeking a role focused on understanding Irish GP practice operations, mapping call processes, and configuring voice workflows to support onboarding and adoption. You will work with practices and internal teams to tailor calls, routing, and summaries to real-world workflows.

The role emphasizes clear process mapping, training material creation, and confident SaaS tool usage, with privacy and escalation awareness essential for frontline operations.

Qualifications

• Experience in GP-practice operations and primary-care service delivery.
• Clear ability to map processes and design training materials.
• Sound judgment on privacy, escalation and patient-facing communication.

Responsibilities

• Meet GP-practice customers to map call and admin processes, bottlenecks and exceptions.
• Help customer success set up and test approved workflows and create staff training material.
• Collaborate with product to distinguish administrative automation from clinician-led needs.
• Leverage connections across Irish general practice to validate setting differences.

Skills

GP practice ops

Process mapping

Staff training

SaaS tools

Privacy/compliance

Communication

Tools

SaaS platforms

Job description

AxisVoice is seeking a role focused on understanding Irish GP practice operations, mapping call processes, and configuring voice workflows to support onboarding and adoption. You will work with practices and internal teams to tailor calls, routing, and summaries to real-world workflows.

The role emphasizes clear process mapping, training material creation, and confident SaaS tool usage, with privacy and escalation awareness essential for frontline operations.