Residential Care Ops Lead (Remote)

AxisVoice; Ireland; Híbrido; EUR 42 000 - 70 000; Tempo integral

Resumo da oferta

AxisVoice is an Ireland-based provider of AI voice platforms for healthcare and care teams. The role focuses on mapping call journeys, supporting onboarding, and turning common client issues into actionable product feedback.

You will draw on experience in residential care to improve caller and staff experiences while preserving human judgment where it matters. The role is full-time, based in Ireland, with a mix of home-based work and occasional site visits.

Qualificações

• Substantial residential-care or nursing-home operations experience.
• Process improvement or training experience, good judgment around sensitive calls and escalation, and confidence learning SaaS tools.
• A home manager, operations manager, or director-of-nursing background could fit, depending on the agreed remit.

Responsabilidades

• Meet residential-care customers and map call journeys and escalation points.
• Support onboarding and training for approved workflows.
• Turn common issues into practical recommendations with the product team.
• Leverage your Irish care-network to understand provider differences.

Conhecimentos

Nursing-home operations

Descrição da oferta de emprego

AxisVoice is an Ireland-based provider of AI voice platforms for healthcare and care teams. The role focuses on mapping call journeys, supporting onboarding, and turning common client issues into actionable product feedback.

You will draw on experience in residential care to improve caller and staff experiences while preserving human judgment where it matters. The role is full-time, based in Ireland, with a mix of home-based work and occasional site visits.