Residential Care Operations Specialist

AxisVoice; Ireland; Hybrid; EUR 42,000 - 70,000; Full time

Job summary

AxisVoice is an Ireland-based provider of AI voice platforms for healthcare and care teams. The role focuses on mapping call journeys, supporting onboarding, and turning common client issues into actionable product feedback.

You will draw on experience in residential care to improve caller and staff experiences while preserving human judgment where it matters. The role is full-time, based in Ireland, with a mix of home-based work and occasional site visits.

Qualifications

• Substantial residential-care or nursing-home operations experience.
• Process improvement or training experience, good judgment around sensitive calls and escalation, and confidence learning SaaS tools.
• A home manager, operations manager, or director-of-nursing background could fit, depending on the agreed remit.

Responsibilities

• Meet residential-care customers and map call journeys and escalation points.
• Support onboarding and training for approved workflows.
• Turn common issues into practical recommendations with the product team.
• Leverage your Irish care-network to understand provider differences.

Skills

Nursing-home operations

Job description

AxisVoice is an AI voice platform from Axisco Limited, based in Co. Wicklow, Ireland. We build digital team members that answer, route and summarise calls for phone-heavy organisations, including pharmacies, GP practices and residential care teams. Our platform is configured around each customer’s workflows and policies, with a path to human handoff so staff can focus on the people who need them.

Our hiring brings healthcare operations, customer success, sales and digital marketing together. You will help us understand real customer requirements, make onboarding and adoption work, and turn frontline insight into better solutions. We value practical sector knowledge, clear communication, ownership and confidence learning SaaS tools.

Job Description

Help AxisVoice fit the day-to-day communications of nursing homes and care centres. You will bring operational insight into resident and family enquiries, staffing and visiting information, escalation, and the practical constraints of busy care teams.

What you will own

• Meet residential-care customers and map call journeys, exceptions, and where a person must respond.
• Help customer success design and test approved workflows, then support onboarding and training.
• Turn common customer issues into practical recommendations with the product team.
• Use your established network in Irish nursing-home and care-centre operations to understand differences between providers.

What we value

• Substantial residential-care or nursing-home operations experience.
• Process improvement or training experience, good judgment around sensitive calls and escalation, and confidence learning SaaS tools.
• A home manager, operations manager, or director-of-nursing background could fit, depending on the agreed remit.

The goal is a clearer experience for callers and staff while preserving human judgment where it matters.

About AxisVoice

AxisVoice builds AI voice agents for healthcare and other phone-heavy teams. Our platform helps organisations answer, route, and summarise inbound calls, with workflows configured around each team's policies and a path to human handoff. We are based in Co. Wicklow and serve customers across Ireland and Northern Ireland.

Full-time, Ireland-based and mainly home-based, with customer-site visits and occasional South Dublin/North Wicklow team meetings. Applicants must have the right to work in Ireland; employment-permit sponsorship is unavailable.