GP Practice Operations Specialist

AxisVoice; Ireland; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

AxisVoice is seeking a role focused on understanding Irish GP practice operations, mapping call processes, and configuring voice workflows to support onboarding and adoption. You will work with practices and internal teams to tailor calls, routing, and summaries to real-world workflows.

The role emphasizes clear process mapping, training material creation, and confident SaaS tool usage, with privacy and escalation awareness essential for frontline operations.

Qualifications

• Experience in GP-practice operations and primary-care service delivery.
• Clear ability to map processes and design training materials.
• Sound judgment on privacy, escalation and patient-facing communication.

Responsibilities

• Meet GP-practice customers to map call and admin processes, bottlenecks and exceptions.
• Help customer success set up and test approved workflows and create staff training material.
• Collaborate with product to distinguish administrative automation from clinician-led needs.
• Leverage connections across Irish general practice to validate setting differences.

Skills

GP practice ops

Process mapping

Staff training

SaaS tools

Privacy/compliance

Communication

Tools

SaaS platforms

Job description

AxisVoice is an AI voice platform from Axisco Limited, based in Co. Wicklow, Ireland. We build digital team members that answer, route and summarise calls for phone-heavy organisations, including pharmacies, GP practices and residential care teams. Our platform is configured around each customer’s workflows and policies, with a path to human handoff so staff can focus on the people who need them.

Our hiring brings healthcare operations, customer success, sales and digital marketing together. You will help us understand real customer requirements, make onboarding and adoption work, and turn frontline insight into better solutions. We value practical sector knowledge, clear communication, ownership and confidence learning SaaS tools.

Ireland roles combine home-based work with team meetings or customer travel as described in each opening. Digital marketing is based in Gurugram, India, with collaboration across the team. Read the individual job for its location and working arrangements, then apply with your CV through this portal. For application questions, contact [e-mail] . We do not charge candidates recruitment or training fees.

Job Description

Help AxisVoice fit the real operations of Irish GP practices. You will work with practices and internal teams to understand appointment calls, routine requests, urgent escalation, staffing patterns, and the boundaries of what a configured voice workflow should do.

What you will own

• Meet GP-practice customers and map current call and administrative processes, bottlenecks, and exceptions.
• Help customer success set up and test approved workflows and create practical staff training material.
• Work with product colleagues on recurring needs, distinguishing administrative automation from matters that require a clinician or another person.
• Bring useful connections across Irish general practice and primary care to validate differences between settings.

What we value

• Substantial experience in GP-practice operations or primary-care service delivery.
• Clear process mapping, training or change-management ability, and confidence learning SaaS tools.
• Sound judgment about urgent escalation, privacy, and patient-facing communication.
• Practice-manager experience is particularly relevant; a clinical background can also fit if you understand frontline operations.

About AxisVoice

AxisVoice builds AI voice agents for healthcare and other phone-heavy teams. Our platform helps organisations answer, route, and summarise inbound calls, with workflows configured around each team's policies and a path to human handoff. We are based in Co. Wicklow and serve customers across Ireland and Northern Ireland.

Full-time, Ireland-based and mainly home-based, with customer-site visits and occasional South Dublin/North Wicklow team meetings. Applicants must have the right to work in Ireland; employment-permit sponsorship is unavailable.