Customer Success Manager (Healthcare SaaS)

AxisVoice; Ireland; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

AxisVoice is hiring a Customer Success Manager to support healthcare customers across Ireland, helping pilots become daily workflows. You will learn teams' call-handling, gather requirements, configure AxisVoice, train users, and maintain adoption after launch.

Role emphasizes practical sector knowledge, ownership, and clear communication with frontline staff, with occasional travel to customer locations in Ireland. Fully remote/home-based with in-person days as needed.

Qualifications

• Healthcare operations experience in pharmacy, GP practice, or care settings.
• Experience owning customer onboarding and ongoing accounts.
• Clear communication with frontline staff and decision-makers.
• Willingness to travel to customer sites in Ireland.

Responsibilities

• Lead discovery and onboarding for pharmacies, GP practices, care providers and other customers.
• Map call types, policies and exceptions, and determine when a handover is needed.
• Translate requirements into configuration tasks and acceptance checks for the internal team.
• Plan pilot milestones, run training, answer questions, and resolve issues.
• Show value to customers, identify gaps honestly, and help the commercial team with pilot readiness.
• Create onboarding materials and feed recurring needs into product decisions.

Skills

Healthcare operations

Onboarding management

Clear communication

SaaS configuration

Travel flexibility

Job description

Customer Success Manager (Healthcare SaaS)

AxisVoice is an AI voice platform from Axisco Limited, based in Co. Wicklow, Ireland. We build digital team members that answer, route and summarise calls for phone-heavy organisations, including pharmacies, GP practices and residential care teams. Our platform is configured around each customer’s workflows and policies, with a path to human handoff so staff can focus on the people who need them.

Our hiring brings healthcare operations, customer success, sales and digital marketing together. You will help us understand real customer requirements, make onboarding and adoption work, and turn frontline insight into better solutions. We value practical sector knowledge, clear communication, ownership and confidence learning SaaS tools.

Job Description

Help healthcare customers turn a promising pilot into a working part of their day. During each customer’s first one to three months, you will learn how their teams actually handle calls, gather requirements, coordinate the right AxisVoice configuration, answer questions, and train the people who will use it. After launch, you will stay close to adoption, outcomes, and changing needs.

What you will own

• Lead discovery and onboarding for pharmacies, GP practices, care providers, and other customers.


• Map call types, policies, exceptions, and when a person must take over.


• Translate requirements into clear configuration tasks and acceptance checks for the internal team; configure supported settings yourself where appropriate.


• Plan pilot milestones, run training, answer customer questions, and follow through on issues.


• Show customers what is working, identify gaps honestly, and help the commercial team understand pilot readiness. This is not a quota-carrying sales role.


• Build practical onboarding materials and feed recurring customer needs into product decisions.

What we value

• Healthcare operations experience, especially in pharmacy, general practice, residential care, or a similar service setting.


• Experience owning customer onboarding, implementations, projects, or ongoing accounts.


• Clear communication with frontline staff and decision-makers, organised follow-through, and confidence learning SaaS configuration.


• Ability to travel to customer locations in Ireland from time to time.

Success looks like customers having an agreed, tested setup; teams understanding the handoff and support process; open questions being resolved; and each pilot having clear evidence for a go/no-go decision.

About AxisVoice

AxisVoice builds AI voice agents for healthcare and other phone-heavy teams. Our platform helps organisations answer, route, and summarise inbound calls, with workflows configured around each team's policies and a path to human handoff. We are based in Co. Wicklow and serve customers across Ireland and Northern Ireland.

Mainly home-based, with around two days a week at a North Wicklow/South Dublin team workspace (venue confirmed during hiring) and occasional customer-site travel in Ireland. Full-time employment. Applicants must have the right to work in Ireland; employment-permit sponsorship is unavailable.