Pharmacy Operations Specialist

AxisVoice; Ireland; Remote; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Job summary

AxisVoice, an AI voice platform based in Co. Wicklow, Ireland, is seeking a customer-focused professional with substantial hands-on Irish community-pharmacy operations experience to shape how our product is deployed.

You will map call types, configure workflows with customer success, train pharmacy teams, and collaborate with product to turn operational friction into practical improvements. Remote role, with occasional site visits.

Qualifications

• Substantial hands-on Irish community-pharmacy operations experience.
• Clear process mapping, training, and practical operational judgment about privacy and escalation.
• Experience with multi-location pharmacies or operational change is useful.
• Confidence learning SaaS tools and working directly with customers.

Responsibilities

• Meet pharmacy customers and map recurring call types, exceptions, policies, and escalation paths.
• Help customer success configure and test approved scenarios, then train teams on the agreed workflow.
• Work with product colleagues to turn recurring operational friction into practical improvements.
• Use your professional network in Irish community pharmacy to validate differences between settings and involve the right stakeholders.

Job description

AxisVoice is an AI voice platform from Axisco Limited, based in Co. Wicklow, Ireland. We build digital team members that answer, route and summarise calls for phone-heavy organisations, including pharmacies, GP practices and residential care teams. Our platform is configured around each customer’s workflows and policies, with a path to human handoff so staff can focus on the people who need them.

Our hiring brings healthcare operations, customer success, sales and digital marketing together. You will help us understand real customer requirements, make onboarding and adoption work, and turn frontline insight into better solutions. We value practical sector knowledge, clear communication, ownership and confidence learning SaaS tools.

Job Description

Bring real community-pharmacy operations experience into how AxisVoice is designed and deployed. You will help us understand why people call, what pharmacy teams can safely handle through a configured voice workflow, what needs prompt human attention, and how the product should fit the working day.

What you will own

• Meet pharmacy customers and map recurring call types, exceptions, policies, and escalation paths.
• Help customer success configure and test approved scenarios, then train teams on the agreed workflow.
• Work with product colleagues to turn recurring operational friction into practical improvements.
• Use your professional network in Irish community pharmacy to validate differences between settings and involve the right stakeholders.

What we value

• Substantial hands-on Irish community-pharmacy operations experience.
• Clear process mapping, training, and practical operational judgment about privacy and escalation.
• Experience with multi-location pharmacies or operational change is useful.
• Confidence learning SaaS tools and working directly with customers.

A professional registration is required only if the final duties genuinely require it; this role centres on workflows, product input, and customer setup.

About AxisVoice

AxisVoice builds AI voice agents for healthcare and other phone-heavy teams. Our platform helps organisations answer, route, and summarise inbound calls, with workflows configured around each team's policies and a path to human handoff. We are based in Co. Wicklow and serve customers across Ireland and Northern Ireland.

Full-time, Ireland-based and mainly home-based, with customer-site visits and occasional South Dublin/North Wicklow team meetings. Applicants must have the right to work in Ireland; employment-permit sponsorship is unavailable.