Remote Pharmacy Operations Specialist

AxisVoice; Ireland; Remote; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Job summary

AxisVoice, an AI voice platform based in Co. Wicklow, Ireland, is seeking a customer-focused professional with substantial hands-on Irish community-pharmacy operations experience to shape how our product is deployed.

You will map call types, configure workflows with customer success, train pharmacy teams, and collaborate with product to turn operational friction into practical improvements. Remote role, with occasional site visits.

Qualifications

• Substantial hands-on Irish community-pharmacy operations experience.
• Clear process mapping, training, and practical operational judgment about privacy and escalation.
• Experience with multi-location pharmacies or operational change is useful.
• Confidence learning SaaS tools and working directly with customers.

Responsibilities

• Meet pharmacy customers and map recurring call types, exceptions, policies, and escalation paths.
• Help customer success configure and test approved scenarios, then train teams on the agreed workflow.
• Work with product colleagues to turn recurring operational friction into practical improvements.
• Use your professional network in Irish community pharmacy to validate differences between settings and involve the right stakeholders.

Job description

AxisVoice, an AI voice platform based in Co. Wicklow, Ireland, is seeking a customer-focused professional with substantial hands-on Irish community-pharmacy operations experience to shape how our product is deployed.

You will map call types, configure workflows with customer success, train pharmacy teams, and collaborate with product to turn operational friction into practical improvements. Remote role, with occasional site visits.