Global Senior Manager, Implementation Consulting

SmartRecruiters, Inc.; Dublin; Hybrid; EUR 120,000 - 150,000; Full time

Job summary

LinkedIn in Dublin is hiring a Manager, Implementation Consulting for Sales Solutions. This hybrid role leads a team of implementation consultants, delivering early-stage adoption and successful onboarding of Sales Navigator for customers.

You will coach, set KPIs, and partner with global executives to deepen relationships and ensure strong outcomes. The role requires 7+ years in professional services or related fields, proven leadership, and data-driven problem solving.

Qualifications

• 7+ years of professional services, customer success, sales, program management or consulting experience.
• Experience leading globally distributed and/or multiple seniority level professional services or customer success teams.
• Strong interpersonal and communication skills as well as attention to detail.
• Teamwork mentality and willingness to assist wherever needed.
• Excellent organization, project management and time management skills.
• Strong ability to derive insight from data and build an actionable strategy based on analysis.
• Ambitious and driven, thriving in a fast-paced and demanding environment.

Responsibilities

• Lead a team of 8-10 Implementation consultants focused on helping customers utilize Sales Navigator to achieve their desired business outcomes.
• Proactively coach and develop your team toward delivering on KPIs in the onboarding period including product adoption, education, project management, customer satisfaction.
• Provide the team with thought leadership, coaching, conducting one-on-ones and performance appraisals.
• Manage team utilization, ensuring that they are positioned to optimize value across our portfolio of customers.
• Partner with C and C-1 executives at your highest-value customers to strengthen and deepen their relationship with LinkedIn, and provide escalation support when needed.
• Build a strong services team through both external hiring and internal talent/skill development.
• Partner closely with EMEA and APAC sales leaders in prioritizing key initiatives to maximize customer success and support sales goals.
• Partner with CS leaders to ensure that accounts with a global presence are supported for consistent and stellar customer experience.
• Participate in, and/or identify, design, and deliver cross-functional projects that support strategic improvements in scaled processes, services, and systems to enable the team to exceed goals and spend more time with customers.
• Utilize LinkedIn, client and other data to derive insights and use these to ensure that team goals related to implementation, account improvement, and new product rollouts are tracked and achieved.

Skills

Team leadership

Change management

Account management

Customer success

Project management

Data analysis

Communication

Tools

Dynamics

Smartsheets

MS Office

Job description

LinkedIn in Dublin is hiring a Manager, Implementation Consulting for Sales Solutions. This hybrid role leads a team of implementation consultants, delivering early-stage adoption and successful onboarding of Sales Navigator for customers.

You will coach, set KPIs, and partner with global executives to deepen relationships and ensure strong outcomes. The role requires 7+ years in professional services or related fields, proven leadership, and data-driven problem solving.