Global Ops Leader: Scale & Automate FinTech SaaS

Deel; Ireland; Hybrid; EUR 89,000 - 143,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible office membership (IWG)

Job summary

Deel is seeking an experienced Operations leader in Ireland to oversee day-to-day workflows and drive efficiency across global platforms. You will mentor teams, implement automation initiatives, and partner with product, sales, and finance to streamline tools and processes for internal teams and customers.

The role emphasizes KPI-driven performance, risk management, and regulatory alignment, with opportunities to influence go-to-market efforts and optimize operational readiness for new markets.

Qualifications

• 5+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• Demonstrated ability to manage and mentor small to mid-sized teams.
• Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
• KPI-driven, with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Skills

Operations management

Team leadership

Data analytics

Process automation

FinTech experience

SQL

KPI tracking

Job description

Deel is seeking an experienced Operations leader in Ireland to oversee day-to-day workflows and drive efficiency across global platforms. You will mentor teams, implement automation initiatives, and partner with product, sales, and finance to streamline tools and processes for internal teams and customers.

The role emphasizes KPI-driven performance, risk management, and regulatory alignment, with opportunities to influence go-to-market efforts and optimize operational readiness for new markets.