Global Operations Leader—Scale Customer Success & Automation

Deel; Ireland; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible office membership (IWG)

Job summary

Deel is seeking a Senior Operations Manager in Ireland to lead and optimize the systems, tools, and processes powering our Customer Success teams and overall operations. You will own strategy and execution to boost efficiency, accuracy, and scalability.

You will manage day-to-day workflows, drive automation, and partner with teams across functions to deliver measurable improvements while ensuring compliance and risk controls. This role offers growth within a fast-growing SaaS FinTech environment.

Qualifications

• 8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• Demonstrated ability to manage and mentor small to mid-sized teams.
• KPI-driven with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Skills

Operations leadership

Mentoring teams

KPI tracking

Process automation

Data analysis

FinTech experience

SQL familiarity

Cross-functional collaboration

Job description

Deel is seeking a Senior Operations Manager in Ireland to lead and optimize the systems, tools, and processes powering our Customer Success teams and overall operations. You will own strategy and execution to boost efficiency, accuracy, and scalability.

You will manage day-to-day workflows, drive automation, and partner with teams across functions to deliver measurable improvements while ensuring compliance and risk controls. This role offers growth within a fast-growing SaaS FinTech environment.