Global Moderation Operations Lead

Electronic Arts; Galway; On-site; EUR 65,000 - 95,000; Full time

Job summary

Electronic Arts is seeking a Moderation Operations Manager to lead distributed moderation teams, guide governance, and partner with Product, Community, and Player Safety to enhance safety across its global franchises.

Reporting to the Director of Moderation Operations, this role focuses on piloting new moderation capabilities, scaling external partnerships, and using data to improve workflows and overall player safety.

Qualifications

• 5+ years managing operational teams in content moderation, trust and safety.
• Experience using data and insights to refine processes and measure outcomes.
• Experience partnering with multiple teams to shape and scale moderation workflows, channels and tools.
• Degree in business, operations, management, or technology is beneficial.

Responsibilities

• Lead distributed moderation teams, promoting engagement and improving operational performance for global player communities.
• Manage quality, governance, escalation, and workflow improvements, using operational data to refine processes and increase impact.
• Partner with Product, Community, and Player Safety to improve moderation workflows and tools.
• Guide pilots and scale new moderation capabilities, ensuring safe transitions to external partners and responsible use of AI and automation.

Skills

Operational leadership

Data insights

Stakeholder collaboration

People management

Education

Bachelor's degree

Tools

Analytics tools

Job description

Electronic Arts is seeking a Moderation Operations Manager to lead distributed moderation teams, guide governance, and partner with Product, Community, and Player Safety to enhance safety across its global franchises.

Reporting to the Director of Moderation Operations, this role focuses on piloting new moderation capabilities, scaling external partnerships, and using data to improve workflows and overall player safety.