German-Speaking Community Coordinator – Gaming

Electronic Arts; Galway; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid time off

Complimentary games

Job summary

Electronic Arts is hiring a Community Coordinator in Galway for a hybrid role (3 days onsite). You will report to the Community Team Manager and help foster engaging player experiences, support fans, and shape scalable engagement strategies across EA forums and fan care channels.

The ideal candidate has 2+ years in online gaming communities or support, native German and proficient English, plus content creation and moderation experience.

Qualifications

• 2+ years supporting online gaming communities, customer support, or community management.
• Native level fluency in German (written and verbal); professional fluency in English (written and verbal).
• Experience with community platforms such as EA Forums, Discord, Steam, Reddit, or similar platforms.
• Experience creating public-facing communications or community content.
• Familiarity with community moderation practices and online community health.
• Experience producing clear, grammatically sound content for diverse audiences.
• Understanding of public engagement—when to engage and when to elevate.
• Identify patterns across large volumes of player feedback.

Responsibilities

• Foster healthy, engaging community spaces across EA Forums and other platforms.
• Provide player support by resolving gameplay, technical, and account-related issues.
• Clarify misinformation and educate players with accurate information.
• Balance support, education, and engagement without over-relying on reactive resolution.
• Enforce community guidelines fairly while promoting respectful discussions.
• Guide conversations back to constructive topics when needed.
• Identify recurring questions and trends; communicate insights to leads and partners.
• Help shape future engagement strategies through observation of player behavior.

Skills

Online gaming communities

German language

English language

Community platforms

Content creation

Moderation

Public communications

Pattern recognition

Multitasking

Adaptability

Job description

Electronic Arts is hiring a Community Coordinator in Galway for a hybrid role (3 days onsite). You will report to the Community Team Manager and help foster engaging player experiences, support fans, and shape scalable engagement strategies across EA forums and fan care channels.

The ideal candidate has 2+ years in online gaming communities or support, native German and proficient English, plus content creation and moderation experience.