Global Moderation Operations Leader for Safety & AI

Electronic Arts (EA); Galway; On-site; EUR 70,000 - 100,000; Full time

Job summary

Electronic Arts is seeking a Moderation Operations Manager to guide distributed moderation teams, promote responsible use of technology, and improve player safety across iconic franchises. You will report to the Director of Moderation Operations, Fan Care, and help shape the future of moderation through collaboration.

In this role you will lead cross-functional partnerships with Product, Community, and Player Safety, scale new moderation capabilities, and ensure safe transitions to external

Qualifications

• 5+ years managing operational teams in content moderation, trust and safety, online safety, or similar high-risk environments.

Responsibilities

• Lead distributed moderation teams, promoting engagement and improving operational performance for global player communities.
• Manage quality, governance, escalation, and workflow improvements using operational data to refine processes and increase impact.
• Partner with Product, Community, and Player Safety to improve moderation workflows and tools.
• Guide pilots and scale new moderation capabilities, ensuring safe transitions to external partners and responsible use of AI and automation.

Job description

Electronic Arts is seeking a Moderation Operations Manager to guide distributed moderation teams, promote responsible use of technology, and improve player safety across iconic franchises. You will report to the Director of Moderation Operations, Fan Care, and help shape the future of moderation through collaboration.

In this role you will lead cross-functional partnerships with Product, Community, and Player Safety, scale new moderation capabilities, and ensure safe transitions to external