Global Control Centre Operator, 24/7 Incident Response

Bidvest Noonan; Swords; On-site; EUR 45,000 - 65,000; Full time

Job summary

Bidvest Noonan is seeking a CORE Control Centre Operator to monitor and coordinate active incidents across global sites in a 24/7 setting. You will review alarms, assess priority and coordinate responses with Facilities, Security and Engineering teams.

The role requires calm, methodical decision making, strong written and verbal updates, and strict adherence to SOPs while maintaining an accurate operational picture and thorough incident timelines.

Qualifications

• Experience in a 24/7 operations environment is advantageous.
• Knowledge of CCTV/VMS, BMS alarms and incident management.
• Ability to follow SOPs while applying sound operational judgement.

Responsibilities

• Monitor operations, facilities and security across global locations.
• Identify and respond to alarms, incidents and emerging risks.
• Monitor CCTV, access control and security events per procedures.
• Coordinate escalation to facilities/engineering teams.
• Maintain incident records, logs and timelines.
• Ensure accurate handovers and ongoing situational awareness.

Skills

Situational awareness

Decision making

Calm under pressure

Clear communication

SOP adherence

Shift handover

Teamwork (24/7)

Analytical thinking

Tools

Genetec

Hexagon EAM/Octane

Octane (XnGN)

CCTV/VMS

BMS monitoring

Job description

Bidvest Noonan is seeking a CORE Control Centre Operator to monitor and coordinate active incidents across global sites in a 24/7 setting. You will review alarms, assess priority and coordinate responses with Facilities, Security and Engineering teams.

The role requires calm, methodical decision making, strong written and verbal updates, and strict adherence to SOPs while maintaining an accurate operational picture and thorough incident timelines.