Command Centre Officer/Controller

Manguard Plus Ltd.; Naas; On-site; EUR 26,000 - 28,000; Full time

Benefits offered by this job

Shift premiums

Training

Licence support

Career progression

Leading technology

Job security

Job summary

Manguard Plus Ltd. operates a 24/7 National Security Command Centre in Ireland, where you will monitor multiple live security systems, coordinate field resources, and make rapid operational decisions.

The role supports nationwide security operations and incident response with advanced technology and real-time decision making. The ideal candidate will thrive in a fast-paced environment, demonstrate strong technical literacy, and be able to manage shifts, resources, and communications across

Qualifications

• Excellent computer literacy across multiple software platforms.
• Strong analytical and problem solving abilities.
• Ability to make informed decisions under pressure.
• Excellent organisational and multitasking capability.
• Experience coordinating people or operational resources.
• Strong communication and customer service skills.
• High attention to detail and accuracy.
• Ability to remain calm during emergencies.
• Proactive in managing changing priorities.
• Confident in learning new technologies and security systems.

Responsibilities

• Serve as central communications hub for nationwide security operations.
• Coordinate Mobile Patrol Officers to alarms and incidents.
• Allocate resources based on priority and client needs.
• Monitor GPS and monitor live status of patrol units.
• Maintain continuous communication with field personnel.
• Liaise with emergency services and keyholders during incidents.
• Produce incident reports and maintain logs.
• Ensure documentation complies with EN 50518 and GDPR.

Skills

Tech literacy

Analytical thinking

Decision making

Organisational skills

People coordination

Communication skills

Attention to detail

Calm under pressure

Proactive mindset

Learning new tech

Tools

Alarm management systems

CCTV platforms

GPS tracking

Access control

Remote monitoring

Workforce management

Incident coordination software

Job description

About The Role

As a Command Centre Officer/Controller, you will work within Ireland's most advanced EN 50518 Category I certified Security Command Centre, operating as the central coordination hub for nationwide security operations.

This is a technology-driven operational role requiring the ability to monitor multiple live systems simultaneously, coordinate field resources, manage workforce deployment, and make informed decisions in a fast-paced environment.

You will support our clients and frontline security teams by combining advanced security technology with real-time operational decision-making, ensuring incidents are responded to efficiently and resources are deployed effectively.

Salary & Benefits

• €18.65 per hour (inclusive of €2.50 per hour Command Centre Allowance)
• €20.00 premium for each weekday night shift worked
• €1.00 per hour premium for all Sunday hours worked
• Overtime opportunities may be available based on operational requirements

Working Pattern

This is a permanent full-time position within our 24/7 National Security Command Centre.

You’ll work a rotating roster designed to support our nationwide operations, including:

• Weekday night shifts
• Weekend day shifts
• Public holidays (where rostered)

We’re looking for individuals who are flexible, dependable, and thrive in a fast-paced operational environment where every shift presents new challenges and opportunities to make a real impact.

Key Responsibilities

Security Technology & Systems

• Monitor multiple integrated security platforms including Intruder Alarms, CCTV, Access Control, Fire Systems, GPS Vehicle Tracking, Lone Worker Protection and Environmental Monitoring.
• Operate advanced Alarm Receiving Centre (ARC) software and Command Centre technologies.
• Monitor system health, identify faults, and elevate technical issues where required.
• Analyse live information from multiple sources to maintain operational awareness across all client sites.
• Verify alarms using CCTV analytics, remote video verification and audio intervention technologies.
• Maintain accurate electronic records across all security management systems.

Command Centre Operations

• Act as the central communications hub for nationwide security operations.
• Coordinate and direct Mobile Patrol Officers to alarms, incidents, lock-ups, unlocks and emergency call-outs.
• Allocate operational resources based on incident priority, officer location and client requirements.
• Monitor the live status and movements of Mobile Patrol Units using GPS tracking systems.
• Maintain constant communication with field personnel to ensure safe and efficient operations.
• Liaise with An Garda Siochana, Fire Services, emergency responders, clients and keyholders during live incidents.

Workforce & Resource Coordination

• Manage real-time operational staffing requirements throughout each shift.
• Respond to sickness notifications and unexpected staff shortages by arranging emergency shift cover.
• Contact available officers to fill vacant shifts and maintain contractual staffing levels.
• Update electronic rosters and workforce management systems to reflect operational changes.
• Support Supervisors and Operations Management with resource planning during high-demand periods.
• Ensure adequate operational coverage across all contracts at all times.

Incident & Alarm Management

• Receive, assess and prioritise alarm activations nationwide.
• Manage incidents from initial activation through to resolution.
• Dispatch Mobile Patrol Officers using established response protocols.
• Coordinate emergency responses for intruder alarms, fire alarms, panic alarms, welfare alerts and environmental alarms.
• Conduct remote investigations using CCTV and integrated security technologies.
• Escalate critical incidents in accordance with company procedures and client instructions.

Administration & Reporting

• Produce comprehensive incident reports and electronic occurrence logs.
• Maintain detailed records of all operational decisions and communications.
• Complete accurate shift handovers to ensure continuity between teams.
• Ensure all documentation complies with PSA requirements, EN 50518 standards and GDPR legislation.

What We’re Looking For

We’re looking for an individual who enjoys working with technology, solving problems and coordinating people in a dynamic operational environment.

The ideal candidate will demonstrate:

• Excellent computer literacy and confidence working across multiple software platforms simultaneously.
• Strong analytical and problem-solving skills.
• Ability to make informed decisions under pressure.
• Excellent organisational and multitasking ability.
• Experience coordinating people or operational resources.
• Strong communication and customer service skills.
• High attention to detail and accuracy.
• Ability to remain calm during emergency situations.
• A proactive approach to managing changing operational priorities.
• Confidence learning new technologies and security management systems.

Rather than simply monitoring alarms, this role requires an individual who can think operationally, manage technology effectively, coordinate personnel, and ensure the seamless delivery of security services across a nationwide client portfolio. Suitable for:

• Transport Planner
• Logistics Coordinator / Dispatcher
• Network Operations Centre (NOC) Operator
• IT Operations or Service Desk Analyst
• Operations Coordinator
• Service Delivery Coordinator
• Facilities Management Helpdesk Coordinator
• Maintenance Dispatcher
• Workforce Planning or Resource Scheduler
• Rostering or Scheduling Coordinator
• Aviation Operations Coordinator
• Rail or Public Transport Controller
• Hospital Patient Flow Coordinator
• Medical Administration or Hospital Operations
• High-Volume Contact Centre or Call Centre Team Leader
• Incident Management Coordinator
• Operations Planner
• Production Planner
• Customer Service Operations Coordinator

What We Offer

We recognise that our people are our greatest asset and are committed to investing in your career from day one.

• Competitive Earnings - €18.65 per hour (inclusive of €2.50 Command Centre Allowance).
• Enhanced Shift Premiums - €20.00 for each weekday night shift and an additional €1.00 per hour for Sunday shifts.
• Paid Professional Training - Comprehensive induction and ongoing development in one of Ireland's most advanced EN 50518 Category I certified Security Command Centres.
• Fully Funded PSA Qualification - Support to obtain your PSA Monitoring Licence, with all training provided for successful candidates.
• Work with Industry-Leading Technology - Gain experience using advanced alarm management systems, CCTV platforms, GPS tracking, access control, remote monitoring, workforce management, and incident coordination software.
• Career Development Opportunities - Clear progression pathways into Senior Controller, Control Room Supervisor, Operations Management, Training, and other specialist operational roles.
• Continuous Learning - Ongoing training to develop your technical, operational, and leadership skills.
• Supportive Team Environment - Join a professional, collaborative team where every role contributes to protecting clients and supporting frontline operations across Ireland.
• Varied & Rewarding Work - Every shift presents new challenges, with opportunities to solve problems, coordinate live operations, and make a real impact.
• Job Security - Build a long-term career with Ireland's largest Irish-owned security company, operating at the forefront of security technology and command centre operations.

If you’re looking for more than just another security role and want to build a career in operations, technology, and incident management, we’d love to hear from you.