Core Control Centre Operator

Bidvest Noonan; Swords; On-site; EUR 45,000 - 65,000; Full time

Job summary

Bidvest Noonan is seeking a CORE Control Centre Operator to monitor and coordinate active incidents across global sites in a 24/7 setting. You will review alarms, assess priority and coordinate responses with Facilities, Security and Engineering teams.

The role requires calm, methodical decision making, strong written and verbal updates, and strict adherence to SOPs while maintaining an accurate operational picture and thorough incident timelines.

Qualifications

• Experience in a 24/7 operations environment is advantageous.
• Knowledge of CCTV/VMS, BMS alarms and incident management.
• Ability to follow SOPs while applying sound operational judgement.

Responsibilities

• Monitor operations, facilities and security across global locations.
• Identify and respond to alarms, incidents and emerging risks.
• Monitor CCTV, access control and security events per procedures.
• Coordinate escalation to facilities/engineering teams.
• Maintain incident records, logs and timelines.
• Ensure accurate handovers and ongoing situational awareness.

Skills

Situational awareness

Decision making

Calm under pressure

Clear communication

SOP adherence

Shift handover

Teamwork (24/7)

Analytical thinking

Tools

Genetec

Hexagon EAM/Octane

Octane (XnGN)

CCTV/VMS

BMS monitoring

Job description

About The Role

CORE Control Centre Operator

About the role

The CORE Control Centre Operator is responsible for the continuous monitoring, assessment and coordination of operational events across a global portfolio of sites. Working within a 24/7 operational environment, the Operator monitors multiple information sources and operational systems, identifies emerging issues, assesses potential impact, initiates appropriate response procedures and ensures accurate escalation, communication and documentation.

The role requires strong situational awareness, sound judgement and the ability to remain calm and methodical during routine operations and high-pressure incidents. Operators help maintain an accurate operational picture and coordinate timely responses across Facilities, Security, Engineering and site teams.

Key responsibilities

• Monitor operational, facilities and security systems across multiple global locations.
• Identify, assess and respond to alarms, incidents, abnormal conditions and emerging risks.
• Monitor CCTV, access-control and security-related events in accordance with established procedures.
• Monitor Building Management System (BMS) alarms, assess event priority, follow response procedures and coordinate escalation to the relevant facilities or engineering teams.
• Operate, monitor and take action within XnGN by Octane in accordance with established procedures, including reviewing system events, recording actions and escalating faults or abnormal conditions.
• Monitor liquid cooling systems and related alarms, identify abnormal conditions, and initiate emergency escalation and response communications in accordance with approved procedures.
• Assess potential operational impact and escape in line with approved procedures and escalation matrices.
• Coordinate with site teams, Facilities, Security, Engineering, emergency services and other stakeholders.
• Maintain accurate, timely incident records, logs, reports and incident timelines.
• Follow SOPs, operational orders and communication protocols; conduct effective shift handovers.
• Maintain situational awareness across multiple sites, systems and regions.
• Support incident investigations and identify recurring issues or opportunities to improve CORE processes.
• Protect confidential and sensitive operational and security information.

Essential skills & competencies

• Strong situational awareness and attention to detail.
• Ability to assess information, prioritise competing events and make sound decisions.
• Calm, methodical approach when working under pressure.
• Clear written and verbal communication, including concise incident updates.
• Understanding of escalation and incident-management principles.
• Ability to follow SOPs while applying sound operational judgement within role authority.
• Strong organisation, record keeping and shift-handover discipline.
• Ability to work independently and collaboratively in a 24/7 team.
• Computer literacy and confidence learning new operational systems.
• Ability to analyse information from multiple sources and identify patterns or emerging risks.
• Professional, reliable and accountable approach to operational responsibilities.

Desirable experience

Experience in a Global Operations Centre / Control Centre, GSOC/SOC, Facilities Operations Centre, NOC, data‑centre operations, emergency or incident management, security control room, facilities management, critical infrastructure or another 24/7 operational environment is advantageous.

Experience with CCTV/VMS, access control, BMS alarm monitoring, liquid cooling systems, EAM/CMMS, CAFM or incident-management platforms is advantageous. Genetec and Hexagon EAM/Octane (including XnGN by Octane) experience is desirable but not essential.

Personal attributes

• Curiosity: asks the right questions rather than simply acknowledging an event.
• Composure: remains effective during high-pressure situations.
• Accountability: owns tasks through to appropriate handover or resolution.
• Vigilance: maintains attention and situational awareness.
• Teamwork: works effectively across regional and functional teams.
• Professionalism: communicates consistently with stakeholders.
• Continuous improvement: identifies ways to improve procedures and operational effectiveness.

What success looks like

The Operator identifies and assesses potential incidents promptly, maintains an accurate operational picture, communicates clearly, escalates proportionately, records actions and timelines accurately, and provides reliable shift handovers. The role supports service continuity and helps reduce the risk of missed or delayed response to events affecting critical facilities.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. ‘When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’