Global Cloud Support Engineer: Java, REST

Salesforce

Ireland

On-site

EUR 45,000 - 65,000

Full time

7 days ago

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Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off per year

Job summary

Informatica is seeking a Technical Support Engineer to join our global team. You will provide world-class technical support for Cloud products including Master Data, Data Integration, Data Quality and Data Governance, using Salesforce CRM for case management.

You’ll work in a fast-paced environment, collaborating with regional partners, and show strong fault-finding, debugging in Java, and cloud platform knowledge. Fluent French and high English proficiency are essential.

Qualifications

Strong technical, communication and collaboration skills.
Experience supporting cloud-native applications and enterprise software.
Ability to work in a fast-paced, global environment.

Responsibilities

Provide world-class technical support to Informatica customers and partners.
Manage customer issues and escalations in Salesforce CRM.
Diagnose, reproduce and resolve product issues; set expectations with customers.
Collaborate with regional partners to enable proactive support and guidance.
Communicate effectively with customers at all levels and document actions.