Technical Support Engineer - AI Cloud & API Expert

Salesforce; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Salesforce in Dublin is seeking a Technical Support Engineer to join the Cloud Success Group. You will investigate complex software issues, read customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes, and guide clients toward successful outcomes.

This role emphasizes expert troubleshooting, clear, professional communication, and knowledge-sharing through documentation and solution guides to empower both customers and internal teams.

Qualifications

• Proven ability to diagnose and resolve technical issues in enterprise software environments.
• Reads and understands customer code to identify root causes.
• Strong communication and customer-focused mindset.
• Experience with SaaS support is a plus.

Responsibilities

• Lead the investigation and resolution of complex support issues affecting Salesforce functionality, integrations, and APIs.
• Read, analyze, and understand customer code to pinpoint root causes without writing production code.
• Provide clear, professional solutions and best-practice guidance for platform optimization.
• Manage the full issue lifecycle from initial contact to resolution while maintaining a high standard of customer experience.
• Create and maintain technical documentation and knowledge base articles to empower teams and customers.

Skills

Technical Troubleshooting

Code reading

Communication

Customer focus

Tools

REST APIs

SOAP APIs

HTML

CSS

JavaScript

SQL

Job description

Salesforce in Dublin is seeking a Technical Support Engineer to join the Cloud Success Group. You will investigate complex software issues, read customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes, and guide clients toward successful outcomes.

This role emphasizes expert troubleshooting, clear, professional communication, and knowledge-sharing through documentation and solution guides to empower both customers and internal teams.