Technical Support Engineer - AI & API Troubleshooter

MOBOLISE; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer to join the Cloud Success Group. You will investigate and resolve complex issues across functionalities, integrations, and APIs, reading customer code (HTML, CSS, JavaScript, SQL) to identify root causes without writing production code.

You will communicate solutions clearly, guide customers with best practices, and contribute to knowledge bases and documentation to empower teams and clients alike.

Qualifications

• Proven ability to diagnose and resolve technical issues in enterprise software/SaaS environments.
• Ability to read and understand code and technical structures, including SQL, JavaScript, HTML/CSS.
• Strong communication skills to explain complex technical findings to diverse audiences.

Responsibilities

• Lead investigations and resolve complex support issues related to functionalities, integrations, APIs, and platform performance.
• Read and analyze customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes without writing production code.
• Provide clear, professional solutions and best-practice guidance to optimise platform use.
• Manage full issue lifecycle from initial contact to resolution with a superior customer experience.
• Create and maintain high-quality technical documentation and knowledge base articles.

Skills

Technical Troubleshooting

Code Reading

SQL

JavaScript

HTML & CSS

REST/SOAP APIs

Communication

Customer Focus

Multilingual

Job description

Salesforce is seeking a Technical Support Engineer to join the Cloud Success Group. You will investigate and resolve complex issues across functionalities, integrations, and APIs, reading customer code (HTML, CSS, JavaScript, SQL) to identify root causes without writing production code.

You will communicate solutions clearly, guide customers with best practices, and contribute to knowledge bases and documentation to empower teams and clients alike.