Technical Support Engineer (French Speaking)

Salesforce; Ireland; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off per year

Job summary

Informatica is seeking a Technical Support Engineer to join our global team. You will provide world-class technical support for Cloud products including Master Data, Data Integration, Data Quality and Data Governance, using Salesforce CRM for case management.

You’ll work in a fast-paced environment, collaborating with regional partners, and show strong fault-finding, debugging in Java, and cloud platform knowledge. Fluent French and high English proficiency are essential.

Qualifications

• Strong technical, communication and collaboration skills.
• Experience supporting cloud-native applications and enterprise software.
• Ability to work in a fast-paced, global environment.

Responsibilities

• Provide world-class technical support to Informatica customers and partners.
• Manage customer issues and escalations in Salesforce CRM.
• Diagnose, reproduce and resolve product issues; set expectations with customers.
• Collaborate with regional partners to enable proactive support and guidance.
• Communicate effectively with customers at all levels and document actions.

Skills

Cloud platforms

Java programming

REST/SOAP

Windows/Linux

English communication

French fluency

OpenAPI/Swagger

SQL databases

Customer focus

Troubleshooting

Education

Bachelor’s degree in Computer Science / related field

Tools

Salesforce CRM

Swagger

Oracle

MS SQL Server

Job description

• Informatica is currently seeking an enthusiastic, motivated individual to join our global team of highly skilled support staff
• Our support teams deal with a wide range of Cloud products including Master Data, Data Integration, Data Quality and Data Governance
• As a Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners, and internal teams
• In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment
• Provide best in class technical support to customers, partners, and internal teams
• Managing customer issues and escalations within our Salesforce CRM system
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout
• Work with regional partners on proactive support, enablement, and guidance
• Follow up on actions in a timely manner and with attention to detail
• Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations
• Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

You must have strong technical, communication, and collaboration skills and a laser focus on customer successGood knowledge of Cloud platforms like Azure, AWS or GCPExcellent grasp of relational database management theory and practice – particularly Oracle and MS SQL ServerSome experience with Network troubleshooting is a plusMinimum 1+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plusDemonstrable experience with Open API Specification (Swagger), web service frameworks, including REST and SOAPPassionate about delivering the highest quality of customer successA high degree of analytical, troubleshooting, and problem-solving abilitiesAn excellent level of Java with demonstrable experience in programmingAn avid learner and adaptable to a fast-changing technical environmentBachelor’s degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering or equivalent practical experienceGood experience in Windows and Linux (Red Hat and SuSE) flavours of operating systemA team player who can work both independently and collaborativelyAbility to communicate effectively with customers at all levels as well as internal stakeholdersExperience of debugging in Java or another Object-Oriented ProgrammingFluent French speaker (essential) and excellent verbal and written skills in English