French-Speaking Technical Support Engineer, Cloud & AI

Salesforce; Dublin; On-site; EUR 52,000 - 70,000; Full time

Job summary

Salesforce in Dublin seeks a French-speaking Technical Support Engineer to provide world-class technical support to customers and partners. You will manage escalations in the CRM, reproduce issues, and collaborate across teams to speed resolutions.

You should be proficient in Java and SQL, comfortable with Windows and Linux, and knowledgeable about cloud platforms like Azure, AWS or GCP. Fluency in French and strong English communication are essential.

Qualifications

• Bachelor's degree in a relevant field such as Computer Science or Engineering.
• Strong experience with Java, SQL, and relational databases.
• Experience supporting mission-critical software in cloud environments.

Responsibilities

• Provide best in class technical support to customers, partners, and internal teams.
• Manage customer issues and escalations within our Salesforce CRM system.
• Analyze problems and reproduce them to drive timely resolutions.
• Collaborate with regional partners on proactive support and guidance.
• Coordinate with other teams to accelerate defect resolution and manage escalations.
• Communicate clearly with customers at all levels, maintaining professionalism.

Skills

Java

SQL Server

Windows

Linux

Cloud platforms

Education

Bachelor's degree in CS/Engineering

Tools

Swagger

REST/SOAP

Salesforce CRM

Job description

Salesforce in Dublin seeks a French-speaking Technical Support Engineer to provide world-class technical support to customers and partners. You will manage escalations in the CRM, reproduce issues, and collaborate across teams to speed resolutions.

You should be proficient in Java and SQL, comfortable with Windows and Linux, and knowledgeable about cloud platforms like Azure, AWS or GCP. Fluency in French and strong English communication are essential.