Global Client Services & Licensing Specialist

Autodesk, Inc.; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Autodesk Dublin is seeking a Client Services Specialist to provide frontline support to customers and partners, resolving access, licensing, and account issues with a focus on clear communication and timely solutions.

You will work across phone, chat, email, and CRM tools like Salesforce, participate in onboarding and training sessions, and collaborate with Sales and cross-functional teams to enhance customer experience.

Qualifications

• BSc or MSc graduate with 0–4 years of professional experience.
• Experience using a CRM system.
• Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM).
• French or German fluent speaker and English fluent speaker.

Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners.
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution.
• Ensure access to purchased software using internal systems and remote tools.
• Deliver a high-quality, solution-focused customer experience.
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance.
• Act as a subject matter expert on Autodesk policies, processes, and tools.
• Support partner enablement and collaborate cross-functionally to resolve issues.
• Contribute to knowledge base content and recommend process improvements.
• Maintain professionalism and adaptability in a fast-paced environment.

Skills

CRM experience

Multichannel support

Problem solving

Communication skills

Education

Bachelor’s or MSc in a relevant field

Tools

Salesforce

Job description

Autodesk Dublin is seeking a Client Services Specialist to provide frontline support to customers and partners, resolving access, licensing, and account issues with a focus on clear communication and timely solutions.

You will work across phone, chat, email, and CRM tools like Salesforce, participate in onboarding and training sessions, and collaborate with Sales and cross-functional teams to enhance customer experience.