DACH Customer Success Manager (German) – Hybrid

Datadog; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Datadog is seeking a Customer Success Manager to proactively drive new product attachment and strengthen relationships across our existing customer base through onboarding, up-selling, and cross selling. You will advocate for the customer and focus on a positive experience while identifying growth opportunities and ensuring value delivery.

We operate as a hybrid workplace to support work-life harmony. The role emphasizes relationship management, collaboration with Sales, Support, Product,

Qualifications

• 5-7 years of experience in a customer account facing role.
• Must have full professional German language skills.
• Experience negotiating contract terms and overcoming pricing objections without direct guidance.
• Comfortable in a fluid, solution-focused environment.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure they’re leveraging Datadog effectively.
• Monitor usage trends to uncover renewal risks and promote adoption.
• Collaborate cross-functionally across internal Datadog teams.

Skills

Strong communicator

Relationship builder

Negotiation experience

Customer-centric

German language skills

5-7 years experience

Job description

Datadog is seeking a Customer Success Manager to proactively drive new product attachment and strengthen relationships across our existing customer base through onboarding, up-selling, and cross selling. You will advocate for the customer and focus on a positive experience while identifying growth opportunities and ensuring value delivery.

We operate as a hybrid workplace to support work-life harmony. The role emphasizes relationship management, collaboration with Sales, Support, Product,