Enterprise Customer Success Manager (German Speaking)

WinsAbove; Dublin; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

RSUs

ESPP

Generous global benefits

Mentor and buddy program

New hire stock equity

Job summary

Datadog in Ireland is seeking an Enterprise Customer Success Manager to drive value for our largest customers. You will advocate for the customer, orchestrate cross‑functional teams, and translate technical use cases into measurable business results.

The role emphasizes executive relationships, proactive value storytelling, and growth opportunities while operating in a hybrid workplace for work‑life harmony.

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Ability to manage a wide portfolio of enterprise accounts.
• Experience with Fortune 1000 or global brands is preferred.

Responsibilities

• Act as strategic partner to customers, aligning internal teams to customer goals.
• Lead QBRs and executive reviews to demonstrate impact and plan next steps.
• Analyze adoption trends and translate data into value narratives for customers.
• Collaborate with cross‑functional teams to ensure consistent value delivery.

Skills

Customer success

Account management

Stakeholder management

Communication

German language

Job description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship‑management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well‑defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do

• Act as a strategic partner to customers, orchestrating cross‑functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome‑driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next‑step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision‑making.
• Own and project manage the onboarding process for new customers.
• Collaborate cross‑functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.

Who You Are

• Customer‑centric with 3+ years in a Customer Success or Account Management role.
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
• Experienced in the B2B tech space or with SaaS companies.
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken English and German.

Benefits and Growth

• Best‑in‑breed onboarding.
• Generous global benefits.
• Intra‑departmental mentor and buddy program for in‑house networking.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.