General Services Manager – County Cork

COREcruitment; Munster; On-site; EUR 90,000 - 120,000; Full time

Job summary

Ruth Wagstaff Recruitment Ltd. is partnering with a leading facilities services provider to recruit a General Services Manager for a major pharmaceutical site in Kinsale, Co. Cork, Ireland.

The role requires senior leadership to unify multiple service lines, drive service delivery and maintain strong client relationships in a highly regulated environment. You’ll oversee on-site facilities management, budgets, compliance and stakeholder engagement, ensuring services are delivered safely and

Qualifications

• Significant experience leading facilities management or outsourced service contracts.
• Strong track record in client relationship management and service delivery.
• Commercial and financial acumen with P&L, budgeting and cost control.
• Experience managing teams across multiple service lines in a complex operation.
• 5+ years in regulated environments (GMP/GDP), especially warehousing.
• Proven ability to meet KPIs, SLAs, quality and health & safety standards.
• Leadership, communication, influence and stakeholder management skills.
• Proactive in problem-solving, planning and continuous improvement.

Responsibilities

• Lead the delivery of integrated facilities management services across the site.
• Manage service performance, ensuring contractual obligations, KPIs and SLAs are met.
• Build strong client relationships and act as the trusted on-site partner.
• Own financial performance including budgets, forecasting and reporting.
• Develop and engage operational teams, oversee recruitment and performance management.
• Ensure health and safety compliance and regulatory standards.
• Oversee risk management, audits and business continuity planning.
• Collaborate with technical specialists and central support functions.
• Identify opportunities to improve service delivery and introduce efficiencies.
• Monitor subcontractor performance, ensuring quality and value for money.
• Foster a positive site culture with accountability and high service standards.

Skills

Leadership

Client relations

Budgeting

P&L management

Team management

Job description

General Services Manager – Facilities Management

Location: Kinsale, County Cork, Ireland

Are you an experienced Facilities Management leader with a strong commercial mindset and a track record of managing complex, multi-service contracts?

We’re partnering with a leading facilities services provider to recruit a General Services Manager for a major pharmaceutical site in Kinsale. This is a senior leadership opportunity for someone who can bring together multiple service lines, build strong client relationships and drive operational excellence across a highly regulated environment.

The Opportunity

You’ll act as the key point of contact for facilities management on site, overseeing service delivery, people, budgets, compliance and client relationships. You’ll work closely with technical teams, specialist departments and senior stakeholders to ensure services are delivered safely, efficiently and in line with contractual commitments.

Key Responsibilities

• Lead the overall delivery of integrated facilities management services across the site.
• Manage service performance, ensuring contractual obligations, KPIs and SLAs are consistently achieved.
• Build and maintain strong client relationships, acting as a trusted partner and point of contact.
• Take ownership of financial performance, including budgets, forecasting, monthly reporting, costs and profitability.
• Lead, develop and engage operational teams, supporting recruitment, performance management, coaching and succession planning.
• Ensure compliance with health and safety legislation, site procedures and relevant regulatory standards.
• Oversee risk management, audits, business continuity planning and continuous improvement initiatives.
• Work collaboratively with technical specialists, central support functions and service-line teams.
• Identify opportunities to improve service delivery, introduce efficiencies and develop additional services.
• Monitor subcontractor and supplier performance, ensuring quality, compliance and value for money.
• Drive a positive site culture, encouraging collaboration, accountability and consistently high service standards.

What We’re Looking For

• Significant experience managing facilities management or outsourced service contracts.
• A strong track record of client relationship management and service delivery.
• Proven commercial and financial acumen, including P&L management, budgeting and cost control.
• Experience managing teams and multiple service lines within a complex operational environment.
• At least five years’ experience working and managing within a regulated environment, including GMP and GDP, particularly in warehousing operations.
• Experience delivering against contractual KPIs, SLAs, quality standards and health and safety requirements.
• Strong leadership, communication, influencing and stakeholder management skills.
• The ability to identify business improvement opportunities and develop commercially viable solutions.
• A proactive approach to problem-solving, operational planning and continuous improvement.

Desirable: A facilities management, engineering or technical qualification; pharmaceutical or FMCG experience; and NEBOSH or relevant BIFM professional qualifications.

Job Tenure: Permanent