General Services Manager

Sodexo Ltd; Cork; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Sodexo is seeking an experienced General Services Manager to lead the delivery of integrated facilities management at the Eli Lilly site in Kinsale, Co Cork. This role demands commercial focus, people leadership and a strong client mindset to oversee multiple service lines and ensure quality, compliance and safety.

You will manage a diverse team, drive operational excellence, monitor budgets and SLAs, and foster continuous improvement within a pharmaceutical environment governed by GMP and GDP

Qualifications

• Extensive experience leading facilities management in regulated environments.
• Proven ability to manage multiple service lines and clients.
• Strong budget and financial performance management.
• Deep knowledge of GMP, GDP and health & safety standards.
• Excellent stakeholder management and collaboration skills.

Responsabilités

• Oversee delivery of integrated facilities management services on site.
• Lead and develop a diverse team to ensure high performance.
• Manage budgets, forecasting and monthly financial reporting.
• Ensure compliance with health, safety and pharmaceutical quality standards (GMP/GDP).
• Monitor SLAs, KPIs and supplier performance.
• Identify opportunities for continuous improvement and business growth.
• Foster strong client relationships and drive customer satisfaction.
• Collaborate with central teams and technical specialists.

Connaissances

Leadership

Client relationship

Financial management

Regulatory compliance

Contract management

Description du poste

Are you an experienced facilities management professional with strong leadership, commercial and client relationship skills? Do you have a proven track record of managing complex operations within a highly regulated environment?

Sodexo is seeking an experienced

General Services Manager to lead the delivery of integrated facilities management services at the Eli Lilly site in Kinsale, Co. Cork.

This is an exciting opportunity for a commercially focused and people-oriented leader to oversee multiple service lines, drive operational excellence and build strong client relationships within a pharmaceutical environment where quality, compliance and safety are paramount.

The Role

As General Services Manager, you will take overall responsibility for the effective delivery of facilities management services on site, ensuring contractual commitments, operational targets and regulatory requirements are consistently achieved.

You will lead and develop a diverse team, manage financial performance and identify opportunities for continuous improvement, innovation and business growth.

Key Responsibilities

Operational Leadership: Oversee the delivery of integrated facilities management services, ensuring exceptional service standards and contractual compliance.

Client Relationship Management: Build and maintain strong client relationships, proactively addressing requirements and driving customer satisfaction.

Financial Management: Manage budgets, forecasting, monthly profit and loss reporting, invoicing and financial performance to achieve commercial targets.

People Management: Lead, coach and develop a high-performing team, promoting employee engagement, accountability and continuous professional development.

Health, Safety & Compliance: Ensure compliance with all relevant health and safety legislation, site procedures and pharmaceutical quality requirements, including applicable GMP and GDP standards.

Contract Management: Monitor service-level agreements (SLAs), key performance indicators (KPIs), contractual obligations and supplier performance.

Continuous Improvement: Identify and implement opportunities to improve service delivery, operational efficiency, productivity and cost control.

Business Development: Identify opportunities to expand service offerings, introduce innovative solutions and support contract growth.

Risk Management: Maintain effective risk registers, business continuity plans and compliance procedures, ensuring risks are identified and appropriately managed.

Stakeholder Collaboration: Work closely with central teams, technical specialists and other stakeholders to deliver consistent, high-quality services across the site.

What We're Looking For

The successful candidate will demonstrate