General Service Manager

Noel Group; Leinster; On-site; EUR 85,000 - 100,000; Full time

Benefits offered by this job

Professional development

Bonus scheme

Job summary

Noel Group, in partnership with a prestigious hospitality client, is seeking a General Services Manager for an on-site role in Dundalk, Ireland. The role oversees all soft services, including catering, cleaning, and facilities teams, ensuring service excellence and contract adherence.

The successful candidate will lead budgets, drive continuous improvement, and build strong client relationships while delivering high standards of customer service in a dynamic environment.

Qualifications

• Proven management experience within Facilities Management, Hospitality, or Soft Services.
• Strong leadership and people management skills.
• Excellent client-facing and relationship management abilities.
• Experience managing budgets and financial reporting.
• Strong understanding of compliance and Health & Safety standards.
• Ability to manage multiple services within a fast-paced environment.
• Excellent communication and problem-solving skills.
• Experience delivering high standards of customer service.

Responsibilities

• Lead and manage all soft services operations on site.
• Oversee catering, cleaning, and support service teams.
• Ensure delivery of all contractual KPIs and SLAs.
• Manage operational budgets, forecasting, and financial performance.
• Maintain compliance with Health & Safety, Quality, and Environmental standards.
• Develop and maintain strong client relationships.
• Identify opportunities for service improvement and contract growth.
• Drive employee engagement, training, and team development.

Job description

Role: Facilities Manager
Location: Dundalk
Salary: €85,000 plus 10% Bonus

The Noel Group is proud to partner with a prestigious client in the hospitality industry to search for a General Services Manager in Dundalk.

This role is responsible for leading all soft services operations on site, ensuring exceptional service delivery, compliance, financial performance, and client satisfaction. The successful candidate will oversee catering, cleaning, and facilities teams while driving operational excellence and continuous improvement.

Key Responsibilities

• Lead and manage all soft services operations on site.
• Oversee catering, cleaning, and support service teams.
• Ensure delivery of all contractual KPIs and SLAs.
• Manage operational budgets, forecasting, and financial performance.
• Maintain compliance with Health & Safety, Quality, and Environmental standards.
• Develop and maintain strong client relationships.
• Identify opportunities for service improvement and contract growth.
• Drive employee engagement, training, and team development.

Requirements

• Proven management experience within Facilities Management, Hospitality, or Soft Services.
• Strong leadership and people management skills.
• Excellent client-facing and relationship management abilities.
• Experience managing budgets and financial reporting.
• Strong understanding of compliance and Health & Safety standards.
• Ability to manage multiple services within a fast-paced environment.
• Excellent communication and problem-solving skills.
• Experience delivering high standards of customer service.

Essential Criteria

• Must have experience in Hospitality.
• Must have experience in the same role or be ready to step forward in the career.
• Living in Ireland and have the right to work in ROI.
• Visa and Relocation packages are not provided.

The Salary & Benefits

• Salary per annum: €85,000 plus 10% Bonus
• Opportunities for career progression within the company.
• Access to professional development and training programs.
• A dynamic and supportive working environment.

What Success Looks Like

• Achievement of operational and financial targets.
• Strong client relationships and high customer satisfaction levels.
• Consistent delivery of services within budget and agreed standards.
• High employee engagement and team performance.
• Full compliance with all regulatory and company requirements.
• Continuous improvement and innovation across all service areas.