Funds Transfers Analyst: Client Support & Process Automation

Deutsche Börse Group; Cork; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Deutsche Börse Group in Cork, Ireland, is seeking a dedicated professional to join the Investment Funds Transfers team. You will handle transfer tracing and settlement, respond to client queries, and support training initiatives while contributing to ad hoc projects to improve processes.

The role emphasizes accuracy, independent work within an international environment, and a strong service mindset, aiming to minimise errors and ensure timely client delivery. English proficiency is essential.

Qualifications

• Service orientation with excellent telephone, communication, and analytical skills.
• Strong problem-solving skills, accuracy, ability to work independently and as a part of a team in an international environment.
• Proficiency in written and spoken English, any other language skills will be an asset.
• University degree and/or a comparable qualification.
• Knowledge of financial markets and instruments is an advantage.
• A critical thinking mindset with an appetite for AI tools and automation considered a distinct advantage.
• Dedication, flexibility as well as competent handling of MS Office applications round out your profile.

Responsabilités

• Perform document completion for transfers and instruct on portals where required.
• Process incoming transfer queries from clients and internal teams.
• Gather and maintain TA contact details and transfer procedure requirements.
• Transfers tracing.
• Identification of reconciliation breaks.
• Provide the highest standard of service & support in all dealings with the client.
• Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure changes.
• Escalate and advise any relevant issues to management as necessary.
• Provide a pro-active contribution to ensure individual and team targets and objectives are being achieved within required deadlines.
• Liaise and interact with internal departments, fund administrators and third parties as necessary.
• Have a continuous improvement mind set to seek out and implement new and better ways of achieving objectives, preventing errors or delays reoccurring, and automating and streamlining processes within the team.
• Assist in documenting team procedures.
• Assist in project work where required.
• Support any other tasks related to IFS projects.

Connaissances

Taking on Responsibility

Expertise, Willingness to learn

Communication, Planning and Organisa�%

Results Orientation

Formation

University degree and/or a comparable qualification

Description du poste

Deutsche Börse Group in Cork, Ireland, is seeking a dedicated professional to join the Investment Funds Transfers team. You will handle transfer tracing and settlement, respond to client queries, and support training initiatives while contributing to ad hoc projects to improve processes.

The role emphasizes accuracy, independent work within an international environment, and a strong service mindset, aiming to minimise errors and ensure timely client delivery. English proficiency is essential.