Frontline Shift Leader: Elevate Service & Team

Sprout & Co; Dublin; On-site; EUR 21,000 - 22,000; Full time

Job summary

Sprout is seeking a Shift Leader to guide front-of-house operations, ensuring smooth shifts and excellent guest experiences. You’ll motivate the team, monitor quality, and keep the space welcoming and vibrant.

You’ll lead by example in a fast-paced environment, prioritize safety and standards, and foster a culture of hospitality and continuous improvement. Competitive hourly pay reflects experience and role, with full-time hours.

Qualifications

• Hospitality-focused mindset and service excellence.
• Honesty, reliability, integrity in leadership.
• Generosity with time and willingness to help.
• Curiosity to learn and improve continuously.
• Positive energy to uplift the team.
• Commitment to company values in daily actions.
• Attention to detail from portioning to ambience.
• Inclusive culture building and support.

Responsibilities

• Frontline Leader – run smooth, happy shifts with strong communication and teamwork.
• Customer Focused – create memorable experiences and turn complaints into comebacks.
• Team Connector – build relationships and promote open feedback.
• Performance Driver – spot issues and give real-time feedback to improve.
• Recognition Champion – celebrate wins and foster appreciation.
• Clean + Fresh – maintain space look and fridge displays with good tunes.
• Feedback Flow – gather and act on customer feedback.
• Pulse Monitor – track metrics like NPS and spot trends.
• Health & Safety – ensure a safe, compliant team and customers.
• Quality Control – monitor portioning, prep and presentation to maintain standards.

Skills

Hospitality-obsessed

Honest & Reliable

Generous

Curious

Positive Energy

Values-Driven

Detail-Oriented

Inclusive

Job description

Sprout is seeking a Shift Leader to guide front-of-house operations, ensuring smooth shifts and excellent guest experiences. You’ll motivate the team, monitor quality, and keep the space welcoming and vibrant.

You’ll lead by example in a fast-paced environment, prioritize safety and standards, and foster a culture of hospitality and continuous improvement. Competitive hourly pay reflects experience and role, with full-time hours.