Shift Leader - Internal

Sprout & Co; Dublin; On-site; EUR 21,000 - 22,000; Full time

Job summary

Sprout is seeking a Shift Leader to guide front-of-house operations, ensuring smooth shifts and excellent guest experiences. You’ll motivate the team, monitor quality, and keep the space welcoming and vibrant.

You’ll lead by example in a fast-paced environment, prioritize safety and standards, and foster a culture of hospitality and continuous improvement. Competitive hourly pay reflects experience and role, with full-time hours.

Qualifications

• Hospitality-focused mindset and service excellence.
• Honesty, reliability, integrity in leadership.
• Generosity with time and willingness to help.
• Curiosity to learn and improve continuously.
• Positive energy to uplift the team.
• Commitment to company values in daily actions.
• Attention to detail from portioning to ambience.
• Inclusive culture building and support.

Responsibilities

• Frontline Leader – run smooth, happy shifts with strong communication and teamwork.
• Customer Focused – create memorable experiences and turn complaints into comebacks.
• Team Connector – build relationships and promote open feedback.
• Performance Driver – spot issues and give real-time feedback to improve.
• Recognition Champion – celebrate wins and foster appreciation.
• Clean + Fresh – maintain space look and fridge displays with good tunes.
• Feedback Flow – gather and act on customer feedback.
• Pulse Monitor – track metrics like NPS and spot trends.
• Health & Safety – ensure a safe, compliant team and customers.
• Quality Control – monitor portioning, prep and presentation to maintain standards.

Skills

Hospitality-obsessed

Honest & Reliable

Generous

Curious

Positive Energy

Values-Driven

Detail-Oriented

Inclusive

Job description

At Sprout, our Shift Leaders play a BIG role in shaping how our restaurants feel, for both our team and our customers. You’ll lead the shift from the front, keep things moving, and help create a space where people want to come back (and work in) again and again.

This is a role for someone who loves people, leads by example, and thrives in a fast-moving, high-standard environment.

Reporting to: Restaurant leader
Contract: Full-time
Pay: €15–€16 per hour depending on experience and role

What You’ll Be Doing

1. Frontline Leader – Help run smooth, happy shifts with strong communication, teamwork, and support across the restaurant.

2. Customer Focused – Create memorable experiences for every guest, turning complaints into comebacks.

3. Team Connector – Build strong relationships, promote open feedback, and help keep the vibe positive and focused.

4. Performance Driver – Spot issues, give real-time feedback, and help the team get better every day.

5. Recognition Champion – Celebrate the wins, call out great work, and foster a culture of appreciation.

6. Clean + Fresh – Own the look and feel of the space — from clean floors to perfect fridge displays and good tunes.

7. Feedback Flow – Actively gather and action customer feedback.

8. Pulse Monitor – Keep an eye on key metrics like NPS to improve customer experience and spot trends.

9. Health & Safety – Be a compliance champion — keeping the team and customers safe.

10. Quality Control – Check portioning, prep and presentation across the line to keep standards high.

Who You Are

• Hospitality-Obsessed – You love making people feel welcome and delivering great service.

• Honest & Reliable – You show up, do the right thing, and lead with integrity.

• Generous – You’re generous with your time and always willing to help or share what you know.

• Curious – You ask questions, take feedback well, and are always learning.

• Positive Energy – You bring good vibes and uplift the team around you.

• Values-Driven – You live our values every day and help others do the same.

• Detail-Oriented – You notice what others miss — from portioning to playlist volume.

• Inclusive – You help build a culture where everyone feels seen, safe, and supported.

What We’re Looking For

We’re looking for someone ready to step up and lead from the front. Here’s what matters most:

• Good Level of English – You can confidently communicate direction with our team and our customers.

• Natural Leadership Skills – You lead by example and know how to bring out the best in others.

• Experience – Minimum 3 months working with Sprout

• Curiosity to Learn & Grow – You’re eager to develop your leadership skills and grow your career with Sprout

• Positive & Reliable – You bring great energy, show up on time, and own your responsibilities.